Budget Inn and Suites — Hotel in Stockton

May 21,2024

Budget Inn & Suites Reservation 5/9-10/24

I was checked in by Omar, I had to put down a refundable $50.00 deposit and a non-refundable pet fee of $15.00. I had asked about the safety of the hotel, because the customer before me had asked that his vehicle be parked in front of his hotel room. I asked if there were any problems with vehicles getting broken into, Omar responded “NO, not to his knowledge”. When I went to the hotel room it looked totally unsafe, the door lock looked damaged like it was pried open, the bed spread and curtain had cigarette burns and the bed mattress looked unwelcoming (possible bed bugs). The refrigerator was leaking water and a large pile of dog feces was outside the door. The pool was out of service with green algae sitting at the bottom and ducks sunbathing around it. A strange man was walking around outside the premise and looked suspicious so I called the front desk to report the strange man, I then went back to the front desk to ask for an ice bucket only to be told that the guest steals the buckets, so he gave me three thin 8-gallon trash bags for ice, I also pointed out to Omar the strange man who was digging through the trash, that he was the strange man. Omar responded that “Oh, he is just a guess here at the hotel” and totally disregarded my concern. Because I felt unsafe sleeping in the hotel room, because of the safety of my vehicle getting broken into and the disgusting hotel room I choose to sleep inside my vehicle with my dog. Around 11pm at night there were activity with people walking around outside. I couldn’t say if they were hotel guess or not, but it definitely was not a safe environment. The next morning, I dropped off the key card and left, I then called the hotel reservation number that booked the reservation and asked for a full refund of $130.78 along with my refundable $50.00 deposit and protection charge of $10.25, that I never authorized. PS. When I called several times to speak with the Manage Neil about my stay, he was VERY RUDE his response was that “I should have known that Stockton was a VERY high Homeless city” I responded, “how should I have known, I never travelled through Stockton before, and I booked this reservation online through a hotel reservation center”. Update: I received the $10.25 protection refund, but I’m still waiting for the $130.78 hotel charge and the $50.00 deposit. I then called my bank to let them know that I would be disputing the charges. My personal Input: AVOID Staying at this residence if all possible, you will regret...

AVOID THIS DUMP AT ALL COSTS!!! THIS IS A NIGHTMARE!!!

LISTEN UP, TRAVELERS! Thinking of staying here? RUN FOR THE HILLS!!! This place is a total disaster zone! Here's why you should NEVER stay here:

Rooms from the Stone Age: Forget anything modern or comfortable. These rooms are stuck in a time warp, with broken or missing furniture and the bare minimum of anything useful. Think rock-hard bed, maybe a dusty non-working TV, and that's about it.

Paper-thin Walls: Enjoy a symphony of your neighbors' lives! Hear their conversations, arguments, and...well, let's just say privacy is non-existent. Forget a relaxing stay, you'll be wide awake with the constant noise.

Bathrooms from a Horror Movie: These bathrooms are beyond disgusting. Toilets that don't work, filthy bathtubs, leaky faucets, cigarette burns everywhere...it makes you wonder if they've ever even cleaned them. Serious health hazard alert!

Uncomfortable and Unhealthy Beds: The beds look like they haven't been replaced since the hotel opened. Broken frames, stained sheets, and a lingering bad odor will make sleeping a nightmare.

Complaining to management? They don't care! Apparently, blaming the staff and offering zero solutions is their specialty. Absolutely No Amenities: Forget room service, forget a gym, forget even an ice machine!

This place has NOTHING to offer guests except misery.

Management is a Joke: There's no manager on duty most of the time, so any problems you have fall on deaf ears. The staff seems to run the place wild, and forget about any customer service.

This hotel is a total DUMP! Don't waste your money or your sanity by staying here! There are plenty of other hotels that will actually treat you like a...

Dont ever go to this hotel!!! Okay so they new i had a kid and i had no microwave or no refrigerator for his bottle they didnt tell me there was a deposit when i called and asked about a question about that then i asked to switch room so i had to wait till the next day so i did but then i went to go ask they said no so i went to my moms with my family came down to visit and when i called to asked they said that no they cant do it that they were knocking on my door to the room a bunch of times and supposeably they called me and my dad but we got no calls then i was gonna ask him when did he do that then before i asked he had already hung up on me and then i called him again and hung up on me again saying he was with somebody to call back in 10 mins then my called to handle it and they yelled at him too saying that it was his fault that i should of sent me with money but on the website it said breakfest and all that but they lied about that too this place is run by indians the rooms smell so bad and the walls were dirty and and the outlets dont work the bath tub had a hole in it the bathroom door didnt work the heater and ac didnt work the toilet was linking it didnt flush well theres is no phones in the room they have hookers there and homeless people and werdios hangout there im not from stockton so i didnt see these things till i was already there and they were gonna do nothing about it they are very disrespectful and didnt want there costumers happy they lied about everything i hope none of you go there its the most worstest hotel ever made and i use to stay in hotels so this is by far the worst i mean i had fun with family for thanksgiving but my poor son was in the worst hotel...