Courtyard by Marriott Stuart — Hotel in Stuart

Checked in on 9/19/25 at around 00:35. I checked out on 9/22/25--my room was never serviced. No clean towels, made bed, emptied trash, etc. On 9/20/25 at 06:55, I inform the front desk (female with red hair) that my Netflix connection via the room TV was not functioning (it stopped mid-movie), nor was YouTube. I requested someone inspect as I'd be gone until 17:00. Her reaction was cavalier and I left unsettled. I returned that evening to an unclean room with no Netflix or YouTube. That evening I again approached the front desk. A male with red chin hair and a black female were at the desk. The male was on the phone, and the female was leaned over the desk on her cell. She never once asked, "Can I help you?" I left, walked away and went to dinner (Cracker Barrel). When I returned, I informed the male front desk worker of my issue. He replied he saw nothing in the hotel records that indicated an issue with my Netflix/YouTube TV connection. He stated he'd make a work-order. I explained I was leaving for training on Sunday (9/21/24) at 07:00 and I'd return at 17:00. I return Sunday evening and still no Netflix/Youtube connection. And still no room service. I gave up. Also, on 9/19/25 at 06:55, I went to the lobby for coffee and breakfast. I was told no breakfast because the power was out. How was the power out but my room had power all night? I have a CPAP machine and there were no issues. And the hotel doesn't have a backup generator? On Sunday (9/20/25) at 06:55, I again went to the lobby for coffee and breakfast. I had to be at school/training by 07:30 (down the street). I anticipated breakfast to be ready, in tinfoil trays and serve yourself. It took twenty-five minutes for bacon and the most disgusting scrambled eggs I've ever had. There was only me and another customer. The other customer had a salad. On 9/21/25 I enter the the lobby for coffee only. The young, female employee (why aren't they in uniforms? Why the street clothes?) is sweeping by the front desk. I order a coffee so that I can be on my way. The creamer was not out on display and she replied she'd make some. Make some?? I simply need nondairy creamer. And why is she sweeping and not prepping the creamers?? I waited for seven minutes and then left; had my coffee black. The female employee never returned. Also, the wall unit A/C doesn't function properly. It's loud all night even though the fan is set to auto. And the temp never changes. Also, why is there a thermostat on the wall when the wall unit appliance has a control panel? Incidentally, the thermostat doesn't communicate with the A/C unit. This is the culmination of leadership. It's obvious these employees are poorly managed and they fear no consequences. Customer service is not their priority. I've never experienced anything like this at a hotel. Who and where is the supervisor at...

I had a wonderful perfect stay! I can't tell you how incredibly grateful I am for the week and a half I just spent with you all 🙏. My dad had a housefire, so I have a lot going on up in upstate New York, working seventeen hour days. I really needed to unplug and de-stress, I absolutely was able to do that!!! ! ||I could not believe how incredibly respectful the staff was, especially in the morning. I live on the road one third of the year, and I have never had the luxury or ability of being able to sleep in, usually because the staff are so noisy going about their business in the morning. Not this place. so incredibly quiet that several mornings I accidentally slept in way past the time I wanted to actually get up, trying not to freak out as I'm looking at the alarm clock indicating it's almost noon because it was just that quiet. I think that's incredible with consideration that the hotel was at 100% occupancy just about the entire time I was there! 👏||I wanted to make it known how incredibly grateful I was to Kayla, who personally oversaw a few aspects of my stay, for example my wanting to extend on two separate occasions. It is very difficult to find people who actually do their job anymore post Covid, most of them seeming to attempt to get away with the bare minimum with respect to their jobs, and how it impacts the hotels I stay in. |This young lady went above and beyond the call of duty to ensure a personal matter that I was concerned about was handled perfectly. Post covid, I am quite used to having to double check after people, however, I dare say my concerns had been handled brilliantly, with that old familiar level of professionalism that we all took for granted pre-Covid, where every i dotted and t crossed! |So very rare to come across such exceptional levels of professionalism these days, let alone a complete stranger, choosing to go the extra mile for me!! Management material right there!! For this random act of kindness, I had expressed how truly grateful I was to Kayla, who was so humble about it all. I'm pretty sure she was the only one on duty throughout the night, and still took on my personal matter for me, despite all her other many tasks, she demonstrated nothing more than authentic sincerity and gratitude of her being able to be there for me. Such an honor and privilege to come across such a remarkable human...

We planned our stay at the Courtyard Stuart with a family of four. The only rooms available were furnished with a king sized bed and a fold out sofa. The room was supposed to be for up to 4 guests, so we figured the sofa bed was at least a full. Once checked in, we realized that the sofa bed was no larger than the size of a twin. We asked if we could change rooms to two double beds and they said they did not have any. The following afternoon, we asked the front desk if they could move us and were told that we would have to ask before mid-day if we wanted to move. I explained that we were there for a soccer tournament, so we were out of the room early and did not get back until the afternoon. The lady at the front desk said that we had a king sized bed, so we had plenty of room for 4 people. I told her that we did not sleep at all the night before with 3 people in the bed and did not want to have another sleepless night. Again, she said they would have accommodated us if we asked before noon. They had rooms available, but she could not move us. I had never been treated that way at a Marriott property and would have walked out if the room had not already been paid for. There following morning at checkout , the lady at the front desk was very nice and apologized . She said that if she were the one working, she would have moved us no matter the time of day. The rest of the property was nice and clean. The fire pit in the back was a nice touch. Had we not had the experience with the front desk and room, our rating would have been 4+. Be cautious of your room selection if you have more...