Sun Valley Inn — Hotel in Sun Valley

I stayed at the Sun Valley Inn earlier this month for business. I brought my family along with me so they could experience Sun Valley. The grounds and hotel were beautiful and had a historical feel. The reason I am leaving a poor rating is regarding a situation I had when at the hotel. Upon arrival and as I was walking up to my room, I could smell natural gas. When I got into our room the smell was overwhelming. I immediately called the front desk, and had I not told them that the needed to have maintenance check into it, they would have shrugged the situation off. 3 hours later, and 3 contacts with the front desk, still no one had addressed my concern, and the smell was still very strong in the room. Walking the grounds, I noticed a row of gas meters directly under our room on the 2nd floor. In the 3rd communication/ contact I had with the front desk told them I wanted to change rooms. They were happy to do so, but I feel the situation was handled very poorly, with no urgency to a potentially very dangerous situation. I don't know if the situation was ever resolved. The staff were also very unknowledgeable. 1 staff member couldn't even tell me where the lobby was when I was trying to find it upon checking in. When I arrived home, out of concern of an ongoing gas leak, I emailed the general manager with the experience I encountered, and have yet to hear from anyone. I wouldn't expect this from a hotel of...

There is a reason Sun Valley is called Hollywood's playground, and the Sun Valley Inn has hosted the stars, and now host the likes of Bezos and Zuckerberg. This resort and the Lodge itself knows how to treat its customers, and you do not have to be said movie star to recieve the same courtesy or luxury you are treated with Idaho hospitality each time you walk theough the door. It is sumptuous relaxation for your business or vacation set in the beautiful Wood River Valley. The campus is simply beautiful with shopping and restaurants or Ketchum is a short few minutes away to which the lodge has...

Very nice places to stay. Good sized rooms. Love the bathroom and "walk in" closet. Plenty of good coffee for the Kuerig machine, and there's a safe and small refrigerator as well. Bed was ok, and pillows ok as well. There were form pillows (for me they were hard) and softer pillows. The shower is beautiful, but you have to step in to turn it on. They do give you plenty of towels, which is nice. Staff was friendly and helpful....