Holiday Inn Temple-Belton by IHG — Hotel in Temple

During my stay at the Holiday Inn in Temple-Belton, I encountered numerous issues that left me thoroughly disappointed. I was staying here for work travel from monday morning at 3am to Saturday morning at 2am for reference. In this review, I will mention two separate rooms. Our first room was a double queen room on the fourth floor. We were asked Tuesday afternoon by the front desk staff if we would mind moving rooms as they needed as many rooms with multiple beds for a baseball team coming in to stay. We agreed, hoping maybe this would be an "upgrade" to our current hellacious accommodations. This would not be the case. The first room we received was on the fourth floor and was far from sanitary, with evidence of what looked like blood on the lampshade and bathroom wall, bodily fluids on the skirt of the bed, and evident water damage in the bathroom, making for an uncomfortable and unsettling environment. There was a huge stain on one of our queen beds in our first room. The doors were so poorly maintained in our second room that they didn't even shut properly to the bathroom, compromising privacy and allowing the floor to be cold if the AC was ran. The carpets were stained beyond belief, with dark mud looking stains, and also some sort of pink substance that almost looked like paint spills, adding to the overall dinginess of the accommodations. There was unbelievable amounts of dusk accumulated in the corners of the room on the carpet, around the mini fridge and on the lampshade stands.

To add insult to injury, there was no continental breakfast provided, leaving guests to fend for themselves in the morning. Although maybe that was a blessing in disguise. If they let the rooms look the way they did, I can't imagine they held a high standard of cleanliness in the kitchen. The pool was laughably small and hardly worth mentioning, while the bar was overpriced and underwhelming, although the bar tender the night we spent $35 on two drinks was very friendly. The broken shower head in our second room made it impossible to enjoy a decent shower as it leaked so much from the bottom portion that it took away from the water pressure and poured down so hard you could hear it in the hallway. The towels were so stained that they seemed more fit for cleaning rags.

Adding to the frustration, there were no garbage cans on-site, forcing guests to hold onto their trash or seek alternative disposal methods, im assuming to discourage guests from bringing food back to the hotel in hopes that you will dine at their extremely overpriced and bland "restaurant". The front desk staff were rude and unhelpful, displaying a blatant disregard for guest satisfaction. And as if that wasn't enough, the AC unit in our first room was ineffective, leaving the room uncomfortably warm and stuffy the morning we arrived after a night of travel.

Overall, my experience at the Holiday Inn in Temple-Belton was nothing short of a nightmare. Although we brought this to the atrention of the front desk staff, it seems that this was the norm. Even the elevator was dirty with fingerprints on the ceiling. I would strongly advise against staying here unless you enjoy subpar accommodations and abysmal customer service, we literally felt trapped with no remedy or solution. Don't let the exterior or "modern" lobby fool you, the grime and filth in the rooms are absolutely unacceptable. PLEASE view my pictures attached to this review that show all of the...

Baseball Families, DO NOT STAY AT THIS HOTEL. We are playing in a baseball tournament in Temple this weekend, it is "Stay to play", meaning you have to stay at one of the listed hotels to play in the tournament. Marriott was booked, so we opted for the Holiday Inn. We played 2 games, one of which was pretty late... came back and ate and gathered in the parking lot. At 11pm me, my son and my mother go to bed and we are exhausted. Between midnight and 1:00AM, a front desk agent calls our room 3 times until my mom finally picked up (again, we are exhausted and me and my son are sound asleep). She says "Your team is being evicted from this hotel and the police will escort you out. You will have to figure out where to stay, no refunds, no nothing". It was because there were 4 kids ding dong ditching in the hallways. We are not the only team there. And we were asleep. She said it happened at midnight. My mom was so worried and she told her, we've been asleep, what are we supposed to do? She said "Hold please". She left my mom on hold for 30 minutes. My mom called down there and they said they would get back to her. They never did, she did not sleep last night and she didn't want to wake us up. We were the only room that she called and nothing ended up happening. So who let this hot head just go off on my mom?? She got one hour of sleep last night. She didnt even tell me what happened until we left because she knew I would go OFF. What is wrong with you guys??? I get it that children can't act that way, but the way Holiday Inn handled that situation so blindly and impulsively.... it was so unprofessional and just down right wreckless. She clearly has no idea how to handle situations like these. You need to end your contract with Perfect Game and invest in some training. Your rooms are musty. And your staff is ignorant. Folks, just go to Marriott. This Holiday...

I really wanted to give this hotel a full five stars, but there were two complaints I had that kept me from doing so. The room itself was very nice and clean. This is the only hotel I've been to that gives you big bottles of nice shampoo AND conditioner instead of those crappy small bottles that leave your hair feeling worse than when you got in. However, the room was missing a microwave, so if you're planning on staying here be prepared to eat out every night and don't even think about keeping leftovers. And my biggest complaint was the service. Particularly room service, or the lack there of. I stayed for a full 7 days, and not even once was my room serviced. By the end of the week I had no space in the trash can and was on my last towel. I was not informed of any "room service upon request only" so if that was the issue then it falls to the front desk. Overall it is a nice hotel that's right next to some great restraunts and has multiple ways of getting to it so traffic isn't an issue, they just need to work on room service, and maybe implementing some Microwaves into the rooms.

((Edit)) In response to the reply, most hotels I've stayed at have microwaves already in the rooms for no extra charge no matter the length of stay. And I shouldn't have to go to the first floor just to nuke an item for 30 seconds. This was also not told to me upon check in, despite the fact I was staying for 7 days and thus should have been eligible for a microwave in my room.

As for room service, once again none of that was brought up to me upon check in. How am I supposed to know? I understand I could have requested room service, but I shouldn't have to. Compared to other hotels that service rooms daily, the fact mine was not serviced a single time for the full length of my stay would be unacceptable...