The Townhouses — Hotel in Town of Richfield

DISGUSTING. HORRIBLE. OLD PHOTOS. SHARED LIVING AREAS. TERRIBLE OWNERS. Nothing about this place was okay. We showed up and left. No refunds. We lost all our money, but it was worth it. Front door didn’t lock. The living room and kitchen area was shared, which we weren’t told ahead of time. The bedroom was at the top of the stairs, next to another persons bedroom. Just completely insane. The photos weren’t at all accurate. The place is falling apart. Floors aren’t level. Fridges are disgusting. Just an absolutely terrible place that I would NEVER let my family stay at. Tried calling the owner to express how unacceptable it was, but he kept saying no refunds and hung up on me. Worst customer service experience I’ve ever had. Whatever you do - DO NOT stay here. Oh, and the lake? It’s like a 3 min ride away. There’s no lake house. There’s no lake views. Just another lie. Oh, and all the reviews that are positive are clearly stock photos from fake accounts. Another scam. Whatever they charge, it’s too...

DISGUSTING. HORRIBLE. OLD PHOTOS. SHARED LIVING AREAS. TERRIBLE OWNERS. Nothing about this place was okay. We showed up and left. No refunds. We lost all our money, but it was worth it. Front door didn’t lock. The living room and kitchen area was shared, which we weren’t told ahead of time. The bedroom was at the top of the stairs, next to another persons bedroom. Just completely insane. The photos weren’t at all accurate. The place is falling apart. Floors aren’t level. Fridges are disgusting. Just an absolutely terrible place that I would NEVER let my family stay at. Tried calling the owner to express how unacceptable it was, but he kept saying no refunds and hung up on me. Worst customer service experience I’ve ever had. Whatever you do - DO NOT stay here. Oh, and the lake? It’s like a 3 min ride away. There’s no lake house. There’s no lake views. Just another lie. Whatever they charge, it’s too...

I booked a room on 5/3 via Expedia for memorial day weekend. We were due to check in on 5/25. On 5/20 I received a call from the owner telling me he had overbooked, and offering me a room at one of his other establishments. I told him I wasn't interested and wanted a refund. He said fine. On 5/24 I went looking for my refund so that I could present myself in person when in the area if necessary. I did not see anything pending. I contacted expedia and they said they would contact the owner. I was instructed to cancel my reservation by the Expedia rep. My booking said I could only cancel until the 17th. Up until the 20th I had been planning to stay there, so I had no opportunity to cancel. Now (5/29) I received an email from Expedia telling me they were unable to reach the owner, and would not refund my money. Worst customer...