Super 8 by Wyndham Des Moines/Urbandale — Hotel in Urbandale

It's so dirty and disgusting I put 650 down 200 deposit and asked if they have had any bed bug problems before I even went there my bad I didn't read reviews before hand I was there it stunk so bad I went and bought a whole bunch of cleaning supplies and everything cuz I was planning on staying but was only there 6 hrs I was searching the bed and stood up there was bed bugs on me I freaked out put bed bugs in cup and called the manager first thing I wanted my 650 dollars bag signed paper or not didn't even stay 24 hrs and didn't say anything about if there was bed bugs the TV didn't work and it was dirty and smelled so bad stains on mattress blood on sheets. They said no I could not get a refund only 200 deposit not to mention I had to throw my vacuum away cuz I brought to vacuum cuz it was dirty and no way was I taking vacuum to take bed bugs anywhere I went I had to sleep in my car after I bagged what I didn't throw away took to laundromat to put everything in dryer making sure I didn't bring bed bugs to my house or they would be paying for my home exterminator if so don't know how in there right mind think it's OK to rob someone of 450 dollars I worked hard for when I only stayed for 6 hrs TV didn't work they couldn't do anything until morning and didn't even offer me anything or say sorry or any solutions but u wasn't staying there so I'm trying to help everybody just don't go there u will take bed bugs home with u I have already called inspections the consumer general attorney consumers and I'm still calling people that place needs to be shut down no way it's even up for any person to stay or they put certain people in the new renovated rooms and give certain people shifty run down stinky ones to other people because it's not nice as soon as u walk in u can smell there is something wrong bed bugs have an odor and that would be it if u don't want thousands of dollars in exterminating bed bugs from ur house do not stay there and people up all night in parking lot smoking drugs or whatever and people in dumpster feel like ur gonna be robbed no place...

I often wonder if reviews are written by managers! I chose this hotel over the Holiday Inn across the street based on the reviews. The reviews are misleading, for the most part.

Staff - I came in with no reservation and the staff was very friendly and courteous

Breakfast - Continental, but very basic. Donuts, waffles, english muffins. Nothing spectacular, but you are paying a low rate, so this didn't phase me.

Room - Ok, where to start. I read that the pillows were fluffy and sounded really nice. I had a king bed and the bed had 3, small pillows. The pillows had been flattened out so they "stretched" the width of the bed. I like my pillows! Not that big of a deal, but for me, it was disconcerting. The bathroom,,,,,that is another issue. I go to turn on the shower, and the water coming out of the spicket for the tub is just shooting out, so I think, man this shower is going to be great. I like a high pressure shower. I look up, and the shower head is at about 5 feet from the floor. I am 6'1". So the shower head is at about the top of my chest. I am wondering if they put me in a room for short people. That stunk. Get done with the shower and get a towel, and the towel isn't big enough to wrap around my waste, and I ain't a big person. Possibly the smallest towels I have ever seen in a hotel. I would say about 30" x 15". I needed two to dry off, and they are very cheap. Wash clothe even seems small. MAYBE IT REALLY WAS A ROOM FOR SMALL PEOPLE!

The bed itself was fine. No issue there. Room had enough area and the wi-fi worked good.

Beyond those quirks, the hotel is clean. I just wouldn't let some of these reviews mislead you. You truly get what you pay for. If you are a semi tall person, be prepared to do aerobics in the shower, to wash your hair and your face, or maybe you need to ask for a room for...

For friendliness, the person who helped me gets a 5/5, but the cleanliness is a 1 out of 5. I switched to several rooms before settling on the one I spent the night in. The first room had a slow draining tub...shower water was up to two to three inches, and building, before I even got into the tub for my shower. The second room had a very strong offensive smell. Third room had hair in the tub. Finally, the fourth room seem fine at first with morning surprises. First surprise, tub drained a little better but still slow...just stood at the opposite end of the shower head to stay out of the slow draining water. Second surprise was the strong perfume smell from the sheets and pillow case. I thought it was a detergent smell. But the next morning upon further inspection, the smell emulated only from the area of where a previous guest had slept! Had the sheets been changed? Ewww!! Third surprise, the toilet seat had been painted to look newer but the paint was terribly peeling off. How can this seat be cleaned if the peeling paint hold pockets of nasty toilet water and who knows what else!! Final surprise of the morning was the underside of the bed comforter had a dirty spot that looked like dried nasal mucus! Ewww times 2!! I will never stay at this...