Quality Inn & Suites Des Moines - Merle Hay Road — Hotel in Johnston

Y’all, please don’t stay here. DO NOT! We are here for Junior Olympics and with these increased rates of $180 night! This is a scam!!! First we get here and there’s no elevator. I had to google the ADA laws and apparently you don’t have to have one if the business has 3 floors or less. Never in my life. So we drag our stuff upstairs. Mind you we are here all week.

The hallways smells SO BAD! Like we are holding our breaths walking through! The carpet is disgusting! I can’t even let my feet touch the floor!

The outside doors aren’t secure . They are broken. So there isn’t a lock and anyone can just walk in the side door. It was a man with no shoes on just sitting in the stairwell. Probably homeless. Dangerous!

We were in one room. Went to Wendy’s to get food. My daughter left ONE FRY on the table and cue 1,000 ants!! Everywhere!!!!!!! Even in the bed, refrigerator! All over food I spent money on. Hell even crawling on me.

I go downstairs and show the attendant. She like oh you must have left something out. A fry being on the table for 3 hours shouldn’t activate that many ants! The place is infested . It looked like they lived in the carpet.

They move our room. As soon as we walk in it’s this loud whining noise from the TOILET. The front desk attendant is like ohh it’s JUST THE TOILET! She comes upstairs, takes the lid off to jiggle something and said this is what you do if it makes this noise? Excuse me! After paying almost $1000 for a hotel I expect to chill. Not be the maintenance person.

We go buy food again after we are back from the track meet. I make sure a single crumb isn’t on the floor , trash can in the hallway! Get back from visiting a teammate. ANTS all over the cup of drink!!! Ants all in my bag! The attendant said yall must have crumbs. 😒 no y’all need an exterminator!

Now it’s 6:30 in the morning and the toilet is screaming at me! It won’t stop and I’m not putting my hands in the tank. I go downstairs and the front desk attendant said you didn’t do what I showed you. Girl please be Forreal. Why would I stick my hands inside the tank.

We get moved a 3rd time. This room is closer to the front entrance. The images online are not accurate. All this money they made from junior Olympics let’s hope they do some renovations! The manager/owner was never available to speak to us.

The tub was bouncy. Idk how to explain it or maybe there needs to be a replacement but you could bounce up and down while showering.

The pool — disgusting! It looks like there’s no ventilation and you can tell by the moldy walls and ceiling. I couldn’t let my kids swim in it. They begged and begged. I finally gave in one day. The conditions were awful.

Breakfast- hoho’s, biscuits and gravy, yogurt bananas, and waffles. You have to pour your milk for the cereal our the gallon jug instead of the dispenser. Typical Covid breakfast.

Rat boxes around the facility! The rundown club beside the hotel is an eyesore. I really didn’t feel safe.

DONT! PLEASE LISTEN! DONT! The anger I feel right now! The front desk attendant said a man broke the computer because he was so mad! I see why! This is pure BS! Avoid & save your money. .

The only good thing I can say is that restaurants and hwy are in...

This is by far the nastiest hotel I’ve ever stayed at! Upon arriving I was informed that I booked a smoking room, ( I had no idea they still allowed smoking in hotels) but once we got to our room it was clear they do allow smoking and not just tobacco! I found marijuana crumbs on the bedside table and strong smell of marijuana in the hallway! That wasn’t the worse of it though….we pulled the covers back in the bed to find long strands of hair in the bedding which in my opinion means the bedding was not washed. My daughter and I were super grossed out but it was late and we had no other options but to sleep. Woke up Saturday morning, dropped my daughter off at her cheer event and I went back to the hotel to rest some more. I’m in the room on my cell phone and a mouse comes cruising by! I am deathly afraid of mice mind you so I’m shaking and frozen with fear. I go to call end front desk and the phone in the room isn’t working! I had to call front desk with my cell phone and they send up a maintenance guy. He went into the room (I am in the hallway) to look for it but couldn’t find it. They ask me if I’ll stay if they set a mouse trap? Umm heck no! I am leaving right now! Packed up my belongings as quickly as I could and left immediately! They only refunded me 1 of 2 nights and in my opinion I should have gotten a full refund. Very dirty, sketchy, nasty hotel! And it wasn’t even the cheapest. Please please please do not go to this hotel if you’re not into drugs and sketchy stuff, and definitely do not bring kids!!! I’m still...

The turn to the hotel is a few hundred yards prior to the hotel itself, so I saw the sign only after I was past the turn. Because of the busy road, it was frustrating to turn around and come back. However, I appreciated that the driveway and parking area were separated from traffic. The lobby doors were locked due to tile work, so I tried to enter at the bar next door, which is not connected to the hotel. I don't fault the staff or owners for any of these issues; I could have used my GPS and read the sign on the door.

The owners are investing in the property. When renovations are done, the lobby, dining area, and other entrances will be quite attractive. The staff were very pleasant. I am picky about noise, and was pleased that despite the proximity to the interstate and a busy street, only the loudest motorcycles were disruptive. The area I was in had few rooms, so door slams and footsteps were not noticeable, though I had neighbors on both sides. A colleague chose this hotel due to its low price compared to others in the area. I believe the service and accommodations exceeded the cost of the stay.

The room’s heating/cooling unit had a fan setting to provide white noise to block out most disturbances. The bathroom is large with a wide wall-to-wall counter and two sinks. Microwave, fridge, coffee maker were nice to have. Either the alarm clock was broken or I couldn't figure out how to set it. Wifi was fast enough with no log...