Mayflower Inn & Spa, Auberge Collection — Hotel in Washington

As much as I hate to write this review I feel the need for everyone to be forewarned about the Grace Mayflower Inn and Spa. On December of 2016 my Wife and I along with our two Daughters booked a Suite and Spa package at the Inn. It was just after Christmas and my Wife’s Birthday was on the28th. On the 27th we told her we were taking her to lunch only to lead her into a guest room where gifts awaited her along with two full days of Spa treatments. She was so excited and happy she started to cry. We loved the Inn and always thought it to be a magical place. She started her first day at the Spa one hour after we surprised her. We drove her up the hill and walked her In. Then the girls and I left to do some shopping in town. Later that evening my Wife returned feeling relaxed and energized from her day at the Spa. We had dinner at the Hotel Restaurant then went to our room to settle in. The following day we all walked her up the hill for her second day at the Spa. The Girls and I went to have breakfast and the Wife called me thanking me from the Spa. She said you won’t believe who’s sitting right next to me...Jennifer Garner and Ben Affleck!! She was so excited because she loved them both. So here’s where the magical place turned into a nightmare. As part of my Wife’s Spa package she had the basic facial. Just around lunch they called her in for her facial. The girls and I were to pick her up after lunch to then go to my Moms in Woodbury. So I pull the car up in front of the Spa and walk into the enterance. While putting on the foot coverings that are required to enter the Spa I heard raised voices of concern and I heard my Wife crying. I ran into the reception area and saw my Wife surrounded by Spa Staff. I said “Honey”? Then she turned to me and I could barely recognize her!! Her face and neck had been severely burned and was two times bigger than normal. I asked the girls in the lobby what happened here? No one knew. I asked my Wife and she kept saying she doesn’t know and that she hurt so bad. She didn’t know what to do and neither did I. I wanted to get her to the nearest hospital. I was so scared for her. I kept asking what happened to my Wife? One girl said she didn’t know and the other said she may of had a reaction to the facial. I then asked them to get the girl who worked on my Wife up there now. They refused to interrupt her because as I found out later she was attending to one of the celebrities. I demanded it and they kept saying they can’t. I called the Hotel Manager and he came running up the hill and saw my Wife and yelled “Oh My Scott, Omara what happened? He then turned to the Spa receptionist and asked what Happened to her? Who did this to her? We need to call an ambulance. The Manager was a real kind guy and I really liked him. I told him they refuse to interrupt the session to get the Spa girl up to explain what she’d done to my Wife. He said to the receptionist to go get her now. The receptionist said she can’t. The Manager screamed at the top of his lungs to go get her Now. She took off running. By then I had my Wife in the car pulling off to get my wife to the ER. The Manager and Now the Spa Manager came to us and was so sorry for what happened to my Wife and offered us refunds and a comped vacation all while my Wife is crying in pain. I told him to call me on my cell and find out what they did to my wife’s face so I can tell the Emergency room Doctor. I brought my Wife into the entrance of the Hospital and as soon as they saw my Wife and the condition she was in they rushed her in back and called out serious burns to someone. I was like burns? How did she get burned? She just had a regular facial and how can she be so burned? They put her in a room and started an IV and treated her for 1’st and second degree burns to her face and neck. The Manager called me a texted me a list of things put on my Wife’s face. My Wife suffered 1st and 2nd degree burns to her face. She’s now disfigured and the Spa claims no responsibility. We’re now suing...

My wife and I recently stayed at the hotel for a three day weekend. We absolutely loved the hotel and the location and the facilities. What a wonderful getaway from New York City that you can drive to in less than two hours. We thought the staff was friendly and very helpful. Rooms were huge and accommodations absolutely top tier. Spa was fantastic and the food in the restaurant were excellent. Wait staff in restaurants awesome fantastic.

The one thing they do need to work on is training of the staff, which was not entirely uniformly five star. The biggest nit I had was that I purchased a package with extras from my travel agent which included an upgraded room upon arrival if it was available as well as included breakfast and a $100 resort credit.

NONE of none of these upgrades/credits were honored by the hotel until I had to point them out very explicitly after they failed to honor them.

This is entirely unacceptable for a property of this caliber.

Particularly, when I arrived at check in, I pointed out to the front desk person, a very nice young woman who is heading to law school, that I had purchased this package from the travel agent which includes a room upgrade upon arrival and she smiled at me and said no problem. And then she proceeded not to upgrade me. I then had to open the hotel’s website on my device and point out to her that the upgraded room was available for booking. I then had to call my travel agent. The front desk lady then went back into the management office and came back and only then offered us the upgraded room. She was nice and polite about it, but it’s unacceptable after reminding her upon arrival that we had the room upgrade for the hotel not to have honored it without me reminding her that they actually had the available room as demonstrated by the Internet.

Similarly, after a checked out of the hotel, I asked for the bill to be emailed to me. When I got home and received the bill, I realize the hotel had honored neither the included breakfasts or the $100 resort credit. I had to call the hotel and my travel agent to get them to add back these credits onto my bill.

Again, given that I had paid considerably extra for this upgrade package that is unacceptable. The hotel did not honor it without me having to point out that they had failed to do so.

I don’t know if this is a deliberate policy (and I doubt it is) but rather a lack of training of some of the employees.

Another miss was when I went to the spa. I noticed that the door (which is incredibly heavy) to the men’s locker room had a doorstop/hinge that had failed and was causing the door suddenly halfway through its travel to slam shut hard, which could easily strike faces or the back of the heads of the customers entering the locker room, resulting in severe injury. I reported it immediately to the spa desk staff. Incredibly, they did nothing about it because I came back the next day, and the problem was still there. Fortunately, I was able to find the spa manager, who to her credit had it rectified immediately.

Similarly, when we arrived to the spa, we were marched by the spa front desk attendant (the same one who failed to act on my report of the broken hinge on the men’s locker room door in the spa) right out to the outdoor sauna for our appointment without being given a towel or robe or anything like that and the sauna is like 120°. Kind of surprising and way beneath the level of service, I would expect that a hotel of this caliber and price.

Again, the hotel facilities, rooms, restaurants, grounds, location, staff were all lovely. But there were some details/training issues which I wouldn’t expect in a hotel where I was paying an effective rate with spa treatments of over $2000 per night.

Would I go back? Of course it’s an amazing place.

But they do need to tighten up on the training of the staff for those kind of things. If I pay for an upgrade package, I expected to be honored no questions asked with me, not having to remind them that they failed to honor it...

My husband and I went to The Well and The Mayflower Inn in celebration of my 40th Birthday, and it was so disappointing. We set out to find a luxurious establishment with great food, beautiful spa, and top notch accommodations- that is not what we received. Set with no budget, we were fooled by many of the positive reviews. It seems like the reviews come from people who just want to say they went here, not for people truly looking at this poorly run establishment. For others, I felt it necessary to post my honest experience.

The Well along with The Mayflower Inn may have once in time been a luxurious getaway, but it is now a shell of what it once had been. Traveling around the resort we were regularly met with eyesores and actually maintenance needs. The Well: Robes were old and had the "yellowed old white color" Pool was in need of much maintenance with a large corroded metal beam on one side of the pool exposed and dangerous Build-up/mildew black and white were growing in corners of pool and spa Spa was surrounded with dusty unkept fake foliage Charcuterie tray $29 came on a small plate and contained one single strawberry cut in half along with three slices of cheese, three slices of meat, and something that may have once been a cracker but was now hard broken pieces of... what I still do not know.

The MayFlower Inn: Upon entrance you are greeted with broken bluestone/slate chips and chunks which you must avoid. The main lobby is a perfect example of a hotel posing as a rich and luxurious establishment. From the doctored Ikea furniture and decor to the massive FAKE and incredibly dusty tree. It was so disappointing. The gift store within the hotel offers $850 jackets, which is a humorous contrast to the inexpensive, poorly maintained and tacky surrounding. Contact paper cannot pose as luxurious wallpaper- its plastic. Surprise- your room may not be in the main hotel. Unaware of this I had to walk carrying a glass of champagne which spilled all down the sleeve of my jacket as I hiked to our room. Guests should not be offered complimentary beverages prior to a downhill walk. In room- the faux luxury continued. The plastic shower head dripped water and made the shower just unenjoyable. Plus the heat in the room was so absurdly loud each time it turned on we were awoken throughout the night. A map of the grounds is provided upon welcome. You can then walk from location to location to see where maintenance is needed. The chef's garden is unkept and the gate was broken and hanging from its hinges. The Shakespearean garden is so unkept my hip width was too large to walk through without ruining my jacket (I am not a large women). The putting green has two cups projecting out of the ground surrounded with cement. The pathways of bluestone/ slate are cracking and chipping off in many locations. In closing- the meal and the atmosphere of SMOKE from outdoor fireplaces at The Tap Room was so awful. Our waiter felt no need to address the absurd amount of bones in our sea bass, only offering to tell the distributor for us, WHAT!! My husband and I found ourselves having a single bad cocktail, hungry and back in our room before eight thirty. We slept in hopes of leaving. It was clear we were not satisfied and no one did anything about it. Staff is young and seemed untrained for someplace boasting such high standards and prices. At the Mayflower Inn, you do not get what you pay for. So very...