Holiday Inn Express & Suites Westfield - Indianapolis by IHG — Hotel in Westfield

Complained for 3 days about not having hot water and left messages for the manager to call which NEVER HAPPENED. Called corporate which was a waste of time. We were here for a basketball tournament and 4 of our families stayed here and all 4 had the same issue. Was told " it's at standard" by the front desk staff. There is no one to speak to on weekends. I'm sure he or she is on salary and when customers have complaints you either need to equip your staff to handle them or you are responsible. You don't choose to ignore. Hot water is needed for showering. Bathing in a sink when you're paying $400 a room is ridiculous. Then to not be important enough for a call, an update, or a solution? Totally unacceptable. DO NOT CHOOSE THIS PLACE UNLESS THEY FIRE THE MANAGER AND OBTAIN SOMEONE WHO CARES...

Excellent stay at this location. I saw a group of people were talking about the water not being too hot, to be honest I think the water temperature was fine, it could be hotter, yes but it wasn't bad. My 6 year old took a comfortable shower in it. Only area of improvement I see is that they need some sitting area by the pond, I don't know whether that's possible or not. Rooms were great, staff was polite and the breakfast was nice. My kids also enjoyed the pool....

Loved my stay at the Holiday Inn Express & Suites Westfield – Indianapolis! The hotel feels brand new—clean, modern, and comfortable. The staff were super friendly and made me feel right at home.

Breakfast was fresh and tasty, and the location is perfect—close to Grand Park and great restaurants. The room was quiet, the bed was cozy, and everything worked perfectly.

Highly recommend this hotel for anyone visiting the Westfield or...