L'Argamak — Hotel in Samarkand City

Location: Very well located to reach points of attraction AND to stay in a quite neighbourhood away from traffic and tourism paths. The hotel is located about 5min walk from the first point of attraction (visible from the roof top terrace) and 15min walking from Rajastan square,||Rooms: Clean, spacy with enough space to store luggage and cloths for a couple of days. For those who are sensitive because of light in the morning, sleeping mask should be part of your luggage. Check the fridge before putting in staff. We did it without check and got frozen apples and frozen joghurt.... very nice in hot times but a little bit unexpected. Bathroom is fine. Be aware that you are in a friendly hotel in Samarkand and not in a 5-star chain hotel. ||Service: Warm, friendly and customer minded. Obviously, a part from the owner there are always at least two young gentlemen per shift attending guests. Some are more fluent in English than others but always firming up a good team and be very responsive. We talked a lot with them and learned much about students live, geography and received helpful tips for discovering Samarkand.||Tipp: We did a trip to Shahrisabz. One of the gentlemen organized a car with a driver which was a little bit cheaper than the one via "TAXI OK". Sharisabz is two hours drive away. You need not more than 3 hours on site to explore all spots. Definately a place to go also because of the ride crossing the mountains.||Food: Breakfast was delicious. Various home-made plates. Of course, you can get standard continental breakfast. We are not fond of that and prefer the local options with local taste, flavor and combination of spieces. Tee is always available. In the morning and during the day/ evening also on the roof top terrace.||So, no complains. Lovely place with...

This was one of the top hotels we stayed at during our trip. The breakfast was fresh and excellent, the rooms were comfortable, the terrace was gorgeous, and the hotel overall had a luxurious feel. However, the front desk staff, in particular, had a snobbish attitude. Despite the hotel's impressive amenities, the staff was the most unhelpful we encountered on our trip.

They initially told us a room was available for an extra night, but on the morning of, informed us they had overbooked with no real effort to assist in rebooking. They also arranged a taxi to the wrong restaurant. Additionally, we asked the front desk to make a restaurant reservation for us, but when we arrived the next day, the restaurant had no record of it. I emailed the hotel for clarification but received no response. Their lack of communication and dismissive attitude was off-putting. It was incredibly frustrating to get any kind of help from them.

Interestingly, we stayed at a few less upscale hotels during the trip, and their staff was outstanding, booking taxis instantly, helping us exchange money, you name it, it was done with ease and a smile. It showed that things can be simple when the staff is willing to...

Disaster waiting to happen!

We recommended this place to others and even came back. What a disaster! Lucky not to have ended up in hospital. The location is good, that rooms are small with no view is one thing but the small bathrooms with the oversized bath tubs (apparently all of them have one) with water leaks combine to make this a disaster waiting to happen. For the less athletic or older folks who may be tempted to stay here you should take note. My bathroom was full of water had to twice dry it with multiple towels; I slipped but was lucky, very lucky! Other rooms also had signs of leak. The so called “general manageress” of this tiny hotel is a disgrace compared to other staff who are pretty decent. Her response to my one complain about the incident was basically take it or leave immediately - never mind the serious health and safety incident. She really lacks any experience of a basic hotel and makes matters worse by her attitude. Puts the Samarkand: Uzbek hospitality to shame. Had this been the US or similar, she would be...