New Era Hotel And Villa — Hotel in Hà Nội

One night away from construction near our home on West Lake plus a jump start on my wife's Marathon early the next day led us to book New Era. Though in a somewhat unusual location amid used lots and repair shops, once you walk through the doors it is very beautiful and quiet. Greeted with cordiality and kindness we explained the extra person was my wife's sister who would not be staying with us.||The room was richly appointed. We were looking forward to a good evening and restful night before her run. That's as far as we got. ||The Hotel Manager, Mr. Quang, had taken the front desk to relieve the clerk to take lunch. When my wife and her sister (Filippinas) went to the lobby to wait for me, he demanded their passports and dismissed them like children before I arrived. He then proceeded to lecture me on Hotel policy and the law as the reason for his attitude. In a matter of minutes he had shown himself to be rude, presumptive, demeaning, racist, condescending, patronizing and arrogant. ||Needless to say, I wouldn't recommend this place as long as he is the manager. His apology arrived by email the next day. It was a letter asking me to recant of my review and his actions.||It was only one night, but ruined by a little power hungry tyrant in a...

At first when we came to check in I didn’t have my passeport normally all around Asia the one of my girlfriend is enough…||I rented a motorbike so my passeport were at the renting place he told me directly you’re not gonna check in you’ll sleep on the sidewalk outside nobody’s never ever dare to talk to me like garbage like that guys name was Ngan lee… then I complain to that situation to the manager he did nothing for us and hang up on me ! ||Then on the morning we left the room the guy offered us bottle of water for what happened then we left the room they wanted to charge us for 4||bottle of water and a tiny towel they didn’t find (towel was there when we left) ||I won’t recommend that hotel for anybody the staff are incompetent and not helpful at all they are disrespectful and unpleasant… then they told us everything was ok and we have a message from booking that now we have to pay for water that the guy gave us and for the towel worst experience ever and I’m traveling a lot… ||Flee those guys don’t go there we payed 40€ for a room there it wasn’t worth it room was noisy and there was a pipe leaking in the bathroom and then we are the victims and we have to pay extra !!! Don’t go there !! They are stupid and no consideration and...

This place is no where near the centre of town. Do yourself a favour and pay a little more to stay in the old quarter because you’ll be using the money on taxis if you stay here. There are no places to eat within walking distance and the hotel is located right next to the bridge that separates old and new Hanoi. This makes the area extremely busy, loud and dirty. The beds are like slabs of wood with sheets on. We asked to change rooms because of the bed only to be offered another room with the exact same bed. The room had a booklet advising of in-room dining and cocktails on the 8th floor however, this was not available and the 8th floor consisted of only rooms. We requested airport pickup only to be left at the airport. We got a taxi from the airport to the hotel, the taxi was cheaper than the hotel shuttle. Don’t bother staying here. We were provided an upgrade to the room with the worlds most hardest bed. I’m so happy I’m only staying one night here. Avoid this place and Stay somewhere nice in the...