Prague Saigon Airport Hotel — Hotel in Ho Chi Minh City

I rarely leave negative reviews, but our recent stay at the Prague Airport Hotel in Vietnam was such a frustrating experience that I feel compelled to share it. We booked a room for our family, which includes young children, and were completely let down.

Upon checking in at 16:30, we immediately noticed that the air conditioning was not working. Instead of being transparent, the hotel staff dismissed our concerns, insisting that the aircon just hadn't been on long enough. Given the unbearable heat in the room, we decided to leave for a while to have dinner at a mall, hoping that the room would cool down by the time we returned.

Unfortunately, when we returned, the room was even more unbearably hot. Upon further inquiry, the staff finally admitted that the air conditioning for the entire building was broken and wouldn't be fixed until the next day. With the oppressive heat and humidity, it was simply impossible to sleep, especially with two small children and a 20-hour flight ahead of us the next day.

Left with no other option, we had to pack everything up and find another hotel at 22:30. This was not only inconvenient but also added unexpected expenses to our trip. Despite this major inconvenience, the hotel management has refused to refund our money, offering a series of excuses instead of a simple apology and refund.

The service we experienced was miles away from the typical hospitality we have come to expect in Vietnam. I cannot stress enough how poor the quality and service at Prague Airport Hotel were.

There are many other hotels in the vicinity that offer better facilities, free breakfast, and reliable air conditioning for a similar price. I would strongly advise against staying at Prague Airport Hotel - it's simply not...

I rarely leave negative reviews, but our recent stay at the Prague Airport Hotel in Vietnam was such a frustrating experience that I feel compelled to share it. We booked a room for our family, which includes young children, and were completely let down.||Upon checking in at 16:30, we immediately noticed that the air conditioning was not working. Instead of being transparent, the hotel staff dismissed our concerns, insisting that the aircon just hadn't been on long enough. Given the unbearable heat in the room, we decided to leave for a while to have dinner at a mall, hoping that the room would cool down by the time we returned.||Unfortunately, when we returned, the room was even more unbearably hot. Upon further inquiry, the staff finally admitted that the air conditioning for the entire building was broken and wouldn't be fixed until the next day. With the oppressive heat and humidity, it was simply impossible to sleep, especially with two small children and a 20-hour flight ahead of us the next day.||Left with no other option, we had to pack everything up and find another hotel at 22:30. This was not only inconvenient but also added unexpected expenses to our trip. Despite this major inconvenience, the hotel management has refused to refund our money, offering a series of excuses instead of a simple apology and refund.||The service we experienced was miles away from the typical hospitality we have come to expect in Vietnam. I cannot stress enough how poor the quality and service at Prague Airport Hotel were.||There are many other hotels in the vicinity that offer better facilities, free breakfast, and reliable air conditioning for a similar price. I would strongly advise against staying at Prague Airport Hotel - it's simply not...

Value for money. I'm in a Superior Double Room with no window. Spacious enough for two adults, has facilities and very clean, like in the photos. Staff are very polite and helpful, but you need to speak clearly and slowly if using English. Easy access to the airport, plenty of shops, restaurants , ATMs, taxis, street food, local market, fruits, great coffee, beef noodles etc . I'm enjoying my stay here . You can walk from the airport if you don't have heavy luggage. Just be careful of the traffic on the road. Hotel has umbrella to loan you for free. I didn't see any motorbikes for rent. There are massages for men and women nearby but I haven't tried yet. Hotel WiFi is fantastic. Laundry service for a low fee is available at hotel. Room has a small fridge, coffee, tea and water provided free. Towels and bedding are luxurious and clean. Toothbrushes and toothpaste, soap and shampoo provided free . There is a big TV in the room but I'm too busy exploring and enjoying the food in the area. Don't carry too many clothes or footwear with you when you come to Vietnam because you can easily buy new and good replacements when...