Alibu Resort Nha Trang — Hotel in Nha Trang City

We chose Alibu resort for our wedding, hoping for a dream come true. We paid a fortune, as they claimed it was their biggest setup ever in July 2023. It turned out to be one we’ll never forget for all the wrong reasons.

We liked the menu tasting session at Alibu resort, but the food quality was not comparable on our wedding day. The resort had a nice ocean view of Nha Trang, but nothing that other resorts didn’t have.

Alibu resort turned our wedding day into a disaster especially towards the end of the evening. It felt as if they held our special day hostage with their shady tactics, forcing us to pay for extras we didn’t want and provided items on the bills we didn’t owe. I’m not one to write reviews, but I feel obliged to expose bad practices and warn others. Don’t fall for Alibu’s tricks. Stay away from this resort or at least be informed of the misconducts we encountered.

Some of the experiences encountered: • Alibu Resort’s billing system is a complete mess. We were presented with a final bill that did not take into account various deposits we had already paid. Instead, it showed the full amount as if that was the outstanding balance. This was not only misleading but also unprofessional. Drinks are not correctly tallied, which appears to be a common issue among other reviewers. We caught them out by simply checking how many cases were unused as we sourced outside refreshments. A full slab was actually hidden in the ice bins, and a lot of drinks were taken out and placed on the tables to rack up corking fees. When we enquired about these discrepancies, the response was initial denial followed by different accusations and assertions. Finally, we were told that any incorrect amount would be settled the following day, and we would be called back for it. This was not only inconvenient but also unprofessional, especially since we were looking towards our honeymoon and not readily available. It suggests dubious practices and blatant unprofessionalism. We hope Alibu takes action to rectify and ensure that future guests are not subjected to such confusion and inconvenience. • Alibu Resort needs to up its game when it comes to training its staff. On multiple occasions, we had to ask for cutlery when new dishes were being served. Finished dishes were never cleared in a timely manner, and tables were not checked upon. It was as if the staff was daydreaming or had better things to do. The service was far from satisfactory. • Alibu unprofessionalism was on full display when they tried to get more headcounts without our confirmation, despite us having ordered for a set amount of portions and provided the number of children under 6. This was a blatant disregard of the agreed terms and a clear attempt to extort us as much as possible on our special day. • Alibu unprofessionalism reached new heights when they failed to take care of our expensive cake and photos that we had left behind amidst the discussions. Not once were we offered any assistance or guidance on what to do with them. To make matters worse, there was no follow-up communication from the sales/resort team to see how things were or if we needed anything, despite their promise for a follow-up the next day on the billing discrepancies. This was a clear indication of their lack of concern for their guests’ well-being and satisfaction. We hope that Alibu Resort takes immediate action to rectify this issue and ensure that future guests are not subjected to such unprofessionalism and inconvenience.

We hope Alibu takes our feedback seriously and improves its service quality for...

An honest review.

Stayed in a couple hotels in Nha Trang and would say Alibu is quite average if you're looking for a luxury resort to enjoy your holiday.

The hotel is quite small. Also 2 rather small pools and if you came during holidays season, do expect you wouldn't have enough beach bed to relax and filled with crowds.

The bungalow room is spacy. Everytime you go in, there's this newly renovated wood planks smell which annoys a bit, the room does not have aroma diffuser like every Nha Trang resort would have. However, it could really benefits from a bigger TV since there's some distance from the bed itself. The bathtub at the balcony. and the shower inside the room is basically connected to the toilet, while you are showering the water will wet the toilet and vice versa, smells connect aswell. However, one thing I have to give it is the view from the room is something that everyone would be delighted about, beautiful.

Breakfast and restaurants are average, poor service, long waiting time and untasteful food. Average variety of food options. If the hotel don't allow guest to order take out food they really should provide better options and good quality food. (also the first time where Theres a place in south east Asia that doesn't allow Grab food)

It has a steam and sauna that are quiet pathetic, extremely small, only able to fit 1 person at 1 time, located inside a public toilet area neat the pool and ridiculously, you have to pay for it 200,000 for an hour. Absolutely no one should pay to enjoy this.

Also, yes the hotel is unfinished, there's still some construction, refurnishing here and there. On another hand furnitures are dated, it's hard to tell if this is a new hotel or was renamed and reconstruction from an old one. Moreover, There isn't a beach, rather it's a stone and rocks area, if you'd like to wet your fit, definitely not for swimming.

Finally, the hotel wants to present itself as a 5 star luxury hotel, but a lot of the small detail shows that it's quite the opposite from that. There is a menu on the rooms that shows everything single item to be paid if damage or lost (from a spoon to the pillow case). Also everytime you go to the pool they ask you your room number and mark down how many towels did you requested.

All things considered, I would not come back for a next stay, I would recommend pay the slight price difference for the Hotel A...

An honest review.Stayed in a couple hotels in Nha Trang and would say Alibu is quite average if you're looking for a luxury resort to enjoy your holiday.The hotel is quite small. Also 2 rather small pools and if you came during holidays season, do expect you wouldn't have enough beach bed to relax and filled with crowds.The bungalow room is spacy. Everytime you go in, there's this newly renovated wood planks smell which annoys a bit, the room does not have aroma diffuser like every Nha Trang resort would have. However, it could really benefits from a bigger TV since there's some distance from the bed itself. The bathtub at the balcony. and the shower inside the room is basically connected to the toilet, while you are showering the water will wet the toilet and vice versa, smells connect aswell. However, one thing I have to give it is the view from the room is something that everyone would be delighted about, beautiful.Breakfast and restaurants are average, poor service, long waiting time and untasteful food. Average variety of food options. If the hotel don't allow guest to order take out food they really should provide better options and good quality food. (also the first time where Theres a place in south east Asia that doesn't allow Grab food)It has a steam and sauna that are quiet pathetic, extremely small, only able to fit 1 person at 1 time, located inside a public toilet area neat the pool and ridiculously, you have to pay for it 200,000 for an hour. Absolutely no one should pay to enjoy this.Also, yes the hotel is unfinished, there's still some construction, refurnishing here and there. On another hand furnitures are dated, it's hard to tell if this is a new hotel or was renamed and reconstruction from an old one. Moreover, There isn't a beach, rather it's a stone and rocks area, if you'd like to wet your fit, definitely not for swimming.Finally, the hotel wants to present itself as a 5 star luxury hotel, but a lot of the small detail shows that it's quite the opposite from that. There is a menu on the rooms that shows everything single item to be paid if damage or lost (from a spoon to the pillow case). Also everytime you go to the pool they ask you your room number and mark down how many towels did you requested.All things considered, I would not come back for a next stay, I would recommend pay the slight price difference for the Hotel A...