Overall we had an excellent time, but I do feel that this venue falls short of my expectations for a full 5-star resort. 4-star would, in my view, be an appropriate rating.
The Good:
Location - far enough away from the city (Nha Trang) but not too far; so you can still get there VERY easily by taxi (readily available, waiting outside), or even get takeaway delivered from the multitude of available restaurants (more on that later).
Beach/Pool/Sea facilities - lovely private beach, not too big but never overcrowded, plus the seawater pool and the two freshwater pools (basically the kids/family one and the adult infinity pool). A daily swim at 6.30am in the deserted (heated) infinity pool was a highlight for me.
Overall service and staff - every member of staff is polite and does their best to help you. You can even interact with the site maintenance & gardening teams if you want. They've clearly been instructed to behave in this way, but they still do a very good job of it.
Breakfast - The breakfast buffet is an absolute highlight, and it shows as the resturant is usually packed by 8am (but not so much you can't use it!). There's a limited rotation of dishes between days. Food quality is variable between dishes but in general very high. We stayed for 10 nights and didn't get bored of this. Try the rock melon!
Overall cleanliness - Everywhere at this resort is kept impeccably clean - rooms, public spaces, paths, shared amenities, you name it.
The not so good:
My justifications for this being 4 star are fairly straightforward.
Food (except breakfast) - The variety, given that there's only one restaurant, is pretty good and strikes a reasonable balance between local and international cuisine. Unfortunately the quality doesn't keep pace - at all - with food typically being impressively bland and uninspiring - even the local food. I'd put this side-by-side with what I'd expect from a mainstream "corporate event" venue; it's edible, but that's about it, and not what I'd expect from a 5-star resort. Interestingly it is quite good value; you can easily have a full meal for 2 for the equivalent of ÂŁ30, so perhaps that's the problem.
The only saving grace here is that (assuming you didn't take half board plus) you can just get food from or in Nha Trang. I'll review some of those separately; there are some excellent choices.
General condition - A number of items, furniture, structures and so-on were quite tired in appearance. For example, leather coated liquid dispensing bottles of various types in hotel rooms where the corners have all degraded over time - they still work but they aren't pretty, failed grout in tiles EVERYWHERE (room, pools, basically anywhere there are tiles) & some pool bed cushions which are substantially discoloured but still usable. It just felt like some areas of the resort could do with a bit of TLC beyond general cleaning. Again, acceptable, but not 5-star.
Service anomalies at the breakfast buffet - every morning we were promptly seated and asked exactly the same questions - what's our room number, and would we like any tea or coffee. Every day we ordered a cappucino and an english tea with milk. Some days, this worked, but mostly it didn't. The cappucino often failed to arrive until half way through the meal, and the tea either turned up without milk at some point, or something else went wrong - one day the milk turned up but no tea! Some days I resorted to resolving this myself as I knew where to get these items.
This is more of a niggling issue; it felt like the breakfast staff were overstretched. If there isn't capacity to get this right, fine, but don't offer to do it, and we'll serve ourselves!
As I led with, overall we were very happy with our experience here and have no regrets. I'd happily recommend this resort to others, just with the knowledge of the issues above such that they...
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