Loveleighs Cakery — Local services in Bentley Park

From the start to the end it was a horrible experience. Firstly I tried to contact this business on Instagram to organise a birthday cake for my son and was given a price but when I replied checking availability I did not get a reply back so I got my husband to call and he was told that there may not be availability but they would call him back the next day to advise. He received no return phone call so he called again the next day and was told they could fit our order in and to text the details of what we wanted which we did and didn't receive a reply. My husband then had to send another message asking to confirm the order and again didnt receive a reply so the next day he called 3 times with no answer. It wasn't until late the next day that he got a text saying the order was confirmed. My husband was quoted $70 and I was quoted $65 and we sent a photo of the exact same cake and amount of people. When we turned up to pick up the cake our order wasn't made. The way she said it made my husband and I think she was joking but she actually wasn't. She said she didn't make it because we didn't reply to her message where she replied saying order confirmed. She said she would whip one up and to come back which we did and the cake was ready. She honoured the cheaper price but had some basic excuse as to why we were quoted two different prices. The cake itself was nice but the icing was too sugary that most guests including kids couldn't finish their slice. Based on the whole experience I wouldn't order...

Decent tasting cake although not quite what we asked for regarding colour and design.

Service was terrible. Hadn't confirmed cake would be ready for pick up despite multiple contact attempts. Drove 45mins each way to pick up without any confirmation. We tried to ring about 7 times whilst on the way, (after multiple contact attempts via text and Instagram in the lead up to pick up day) no answer.

When we arrived and confirmed the supplier and cake actually existed (which wasn't finished - design was messy as it was rushed even though we arrived 10 mins late) and asked if perhaps the number had changed the response was "no, I declined the calls - was it important?" Yes, you hadn't confirmed and the bride was stressing. We were discussing on the way what we would do if the cake didn't exist so we could salvage the situation if required. She seemed more interested in telling us how many cakes she had to do that day (perhaps overstretched - maybe you should take less orders?) Would be interesting to see who else had zero confirmation from the day or who else showed up and the cake wasn't ready.

Really disappointing service as a...

I haven't even picked up my cake yet, but I have to review the service I had on the phone. I don't have a Facebook account, so it's really tricky for me to do things where people say 'order over facebook or instagram'. I was half expecting that when I rang, she would be annoyed that I didn't operate on social media. When I called, Leigh was absolutely lovely! I've ordered a Star Wars themed cake for my son's birthday, and she took her time and explained the two cake layers, and was really really accomodating. I'm excited to see and EAT...