Hibiscus Sports Complex — Local services in Brisbane City

Really poor customer service for the reception staff named Joe.

We (2 adults and 1 child) are queuing the line and will be the next one to be served. But somehow 1 old man with his grandson just cut in the line suddenly and Joe is starting to serve them. Excuse me Joe? You saw us on the line at the beginning time. Because I saw you already realized us when you served the previous customer. Okay, I understand probably you were focused on your "customer service" with the previous client and didn't pay attention to other things. But how come you already know they are line jumpers and did nothing? You just hang there and let us debate. How poor customer service skills have you got?

Based on this poor customer service that we are experienced, we will not buy any swimming lessons for sure. BTW, to the center manager, I believe you know how important a receptionist can impact the customer's decision to buy your lesson or not. Please train the basic customer service to your receptionist properly. If you thought you don't care about a single customer's complaint, that's fine, I done what I done which was written a Google review to alert...

Pools: no catering for anyone with a physical impairment. Highly disappointing.

Life Guards: seem to watch their step counts than watch safety. At other Rackley pools life guards stop kids pushing each other in the pool and bomb diving especially in the shallow parts of the pool.

Families: there is a kids pool and a water slide. Lots and lots of kids screaming and yelling. So if your kid screams, don’t worry- it’s not unusual.

Mullets: ive never seen so many mullets in my life.

Cleanliness: there was a storm yesterday late arvo/early evening. But the pool was filthy.

Parking: lots available.

Bring sunscreen and cold drinks. Whilst there are undercover areas, there’s lots of sun.

Brisbane City Council $2 pool admission in summer is highly commendable. Lots of families.

Bathrooms: Horrid! In need of major renovations and putrid! I wish i had water shoes to wear. Showerhead had green build up that limited water coming out. Worst bathrooms in brisbane pool centres.

Overall: im...

CLEAN FACILITIES Both the gym & pool are kept tidy and clean. The equipment is well maintained and functions well.

POOL The pool area used to have ducks that hung around and pooped in the pool. I have not noticed that any ducks hang about the pool this year.

All the swimmers that exercise are very approachable and accepting of the necessity to share any swim lanes available.

GYM Disinfectant wipes are made available "most" times. Staff are always present and approachable.

NEGATIVE POOL OBSERVATIONS 50 meter pool Limited swimming lanes due to swim squad, school groups and other training sessions.

Spare lanes throughout the day are usually congested by 2-4 swimmers per lane.

MEMBERSHIP Annual, month to month and per visit basis are...