Amazing Graze Flowers — Local services in Melbourne

I ordered from Amazing Graze last year for valentines day and found my experience to be not-so-Amazing for the following reasons:

I had ordered a card with a bouquet. However, the card attached to the bouquet that was delivered was clearly the wrong card - it had the wrong order number, the wrong name, and the wrong address on it. The message on the card was also very clearly meant for somebody else. The card was addressed to 'Vessi' from 'Colm'. I do not have a wife named Vessi, nor is my name 'Colm', and I feel sorry for the poor couple that must've not gotten their Valentines day bouquet that they (like me) paid a significant sum for.

The flowers arrived over 5 hours late at 7:15pm. I left a note on my order (which I placed a month prior in early January) requesting that the flowers arrive no later than 2pm on Valentines day. This was due to my partner only being able to spend limited time with me on the day (she had to leave early for work and was unable to see me during the week). If this delivery time could not be catered for, I assumed the Amazing Graze team would contact me to let me know so that I could make other arrangements. Alas, I heard absolutely nothing from the company in the weeks leading up to February 14th. When I called the number at 3:00pm on valentines day, their customer service representative very kindly told me that my flowers were currently with the driver and that they were just over 10 minutes from my house. The flowers arrived over 4 hours later after my partner had already left for work, meaning that I could not give them to her (which may be a blessing in disguise because the flowers were dying by the time they arrived).

The flowers had started to wilt by the time they arrived. Considering that I paid over $150 for flowers, I expected flowers that were not half dead upon arrival.

When I emailed the team asking for a refund, they did not reply. I followed up with several phone calls, where I was repeatedly told that they had someone looking into my issue. It has been almost 12 months. I have not recieved a single phone call or email back from them. I am starting to think that they might not be looking into my issue after all.

I completely understand that Valentine's day is a busy day for a florist such as Amazing Graze and there will always be slight hiccups in logistics - however, delivering dead flowers with the wrong card attached over 5 hours late and then not even having the decency to acknowledge a valid customer complaint after already taking full payment is probably more than just a slight hiccup.

tl;dr; I paid $154.95 and could not give the flowers to my partner, could not display them in my home (as they were already decaying), and could not even send my partner her card because I had received somebody else's card instead. When I tried to ask for customer support, Amazing Graze amazingly ghosted me.

At this point, I've given up on getting a refund. I just want a response from Amazing Graze. Any response at all. It doesn't even need to be about my terribly botched order - we could chat about the weather.

Amazing Graze,...

DO NOT USE THIS COMPANY! Ordered flowers, never delivered, I had to contact them, promised delivery that day then ordered weeds from another florist to be delivered. Called, emailed and nobody contacted me back.. below is email I sent and got nothing back

Hi,

I ordered this obviously on 14th March at 9:43am. The daily bouquet $85 and chocolates to be delivered the same day. I called at 11:28am and spoke to Tayla after I received confirmation that it could be delivered after hours when I put down her workplace. I put another address in case they couldn’t get to the school in time but was told it would be delivered no matter what.

By 8:30pm last night I messaged my mother in law to see if she received them and they never got delivered.

I checked in again at 9:30am this morning and still nothing had been delivered. I paid $115 for the bouquet, chocolates and delivery.

I called and spoke to Tayla at 9:54am and she said she would call the manager at the distribution and call me back. It got until after 1pm and I still had not heard anything nor had she received anything.

I called back and spoke to another lady and was advised Tayla went home early sick. She put me on hold and spoke to the distribution manager or so I was told- and I was told that she will upgrade to the large bouquet but couldn’t supply the chocolates as there were not any left which I stated was not good enough as I had ordered the flowers and chocolate together- I said given it was a mistake on your behalf you can upgrade for free but still provide the chocolates just put an alternative. She said she would see what she could do but made no promises.

I received a message of the picture of the flowers and chocolate and to say I am absolutely disappointed in what has been provided is an understatement. Looking at your instagram, website and how you present your flowers this was extremely under whelming and NOT what I paid for. I have attached photos from your website and instagram of what I ordered and then a photo of what was provided. To say I am embarrassed that this is what was delivered for my mother in law is an under statement as well. I am shocked that these were delivered and from the sticker on the flower paper it is Rosebud Florist not even from your company. Looking at your photos it is not your flowers it does not have your ribbon with your name on it.

I am in disbelief that you thought that this was the solution to the problem that is no fault except your companies.

I want a full refund for $115 we paid to be processed tomorrow. If this is done I will not put bad reviews and google reviews.

I am 37 weeks pregnant and did not need this stress and inconvenience.

I am happy for somebody to contact me but I do not want a credit I want a...

I just came across this email, after a positive experience at Amazing Graze where we were passing by and needed to use the facilities during a private event, and were treated very kindly. We are existing customers, at the florist and café.

Thought it was a good reminder of their kindness and origin.

"Let us take you back to 2018 when we were experiencing some unforeseen and uncontrolled circumstances. Angel was experiencing recent trauma and mental health issues; her mother, Perla, had been diagnosed with stage three Breast Cancer. They both carried an umbrella of emotions and difficult mental health.

Out of luck, Angel went to seek therapy by expressing art through nature. 
“The feeling of being able to touch nature with my bare hands had an overwhelming feeling of joy and I was able to let go. It reminded me that life is short, and we must make the most of it by blooming, even for just a short while”.

After this uplifting thought, she then gave those flowers to Perla, who was the catalyst of AGF. The resilience and hope to stay positive transferred into the gesture of giving. Perla and Angel identified this from that exchange and they wanted to work together to spend more time as a united mother and daughter duo to disrupt and flip the script of their current situation. The opportunity of being involved in the good gestures of humanity gave them a positive feeling and it made sense that this was the path to pursue. Through the art of floral giving and making someone smile they have found purpose and happiness.

Amazing Graze Flowers is a business founded by the idea that they are the vessel of your good wishes, thank you, celebrations and sympathy. The Power of Flowers is healing and celebrated as mother nature’s beautiful gift but it all starts with the person who decides to send the loving energy out.

With unconditional support from Perla, by December 2018 they found a small boutique shop in Essendon to grow the business of love and giving. Angel’s fiancé, Russell soon came into the picture to add valuable years of experience and expertise in eCommerce to take the business online and allow us to spread the love to more people in Melbourne.

Since then, AGF has dedicated itself to exploring every possible idea and business initiative that exemplifies the love of positivity, emotion, and support to experience the power of flowers and giving to make someone’s day, amazing. “Stay Positive, Spread Love, Be Amazing” has become not only a slogan but also a word of promise to every Amazing Graze...