DELHI HAAT — Local services in Melbourne

Went to the store to buy a can of ghee and ended up also buying a chyawanprash and a bottle of hajmola.

Paid for the items and went back to my car parked outside the store and as soon as I opened the door to put the items inside, i realised that the bottle of hajmola was broken.

I thought no biggie - probably not the stores fault and went back to exchange expecting it to be a seamless exchange as you would expect in these situations but the lady at the counter pretty much accused me of breaking the bottle and said she will check the camera to confirm.

In the meanwhile i paid for another bottle because i was confident the camera would show that i had only opened the door to my car and had returned back straight away and i thought might as well grab a second bottle that I’ll use anyway.

The footage showed that i went to the car and had returned back straight away but because my wife had opened the boot to store some of the other items and was partially obscured from the camera for maybe 5 secs- she deduced that she can’t be 100% sure and that maybe my wife had broken the bottle instead.

It was clearly visible that no item had fallen onto the floor because any attempt to pickup would have shown up in the camera and those bottles are quite sturdy to break on their own.

I was genuinely shocked by this experience - it was only a $5 item - barely worth a cup of coffee but the pettiness shown by the lady is what’s induced me to post this review and reflect on my experience at the store.

I picked up the second bottle and left and needless to say won’t be returning back to the store. Their loss , as we’re new to the area and would have made...

The store is unorganised and staff is also ridiculous. Their price tickets does not match the prices what they say customers at the counter. The staff is really egoistic and they do not know how to make customers happy. Overall, really bad customer service and they think that customers are fool. Sorry to say but the lady who is working there do not have manners how to talk. Ohh really Sir, first of all thank you that at least you admit of this incident rather than saying " please stop commenting fake comments about our business ". Secondly I will advise you to please check your cameras and you will get to know who abused whom. There was price error either in your system or your shelf. So instead of checking what customer is saying and verifying the matter she was egoistic enough to decline it and said with full attitude no. Kindly sir it's not the matter of 5 cents, ohh sorry 4 cents its the matter how your management is working and instead of accepting the mistake she is arguing with full confidence. If your business can increase with $5c ($4c) I would love to give you. Your shelf prices speaks different and your system prices different. And you are saying there were customers but I couldn't see any maybe only you guys can see that. I wish there could be customers there so that they can also come to know about your excellent customer service. And rest of the comments are also enough to let you know about your customer service but instead of improving your staff behavior you are encouraging them to abuse, insult and...

Just went there to buy some products and was checking the prices of the products which were obviously high. The lady in return bluntly told ‘do u work at some other grocery store’? Becus u r checking the prices. They should be polite to customers. If customers are checking prices , it doesn’t mean they are working at other competitors grocery store. Ashamed of such people in this country. Absolute rip off with the prices. Even coles and wollies doesn’t rip off people like that. Such a clever lady

Oh so you replied that I am posting fake review. Can you please check cameras of the store around 13:15 pm and you will know the truth. Instead of admitting your mistake you are saying karma will come to you? Like seriously bro? I feel sorry for all the customers who posted these reviews and they all are saying truth. I think the lady should first learn manners instead of running the business

Firstly, I think you need some rest. Secondly, don’t try to threaten me as I am not scared of meeting you in court. Just get the video clip with you of 25 oct 1pm-2pm . I m sure u will be sued. Stop saying me god bless you, I done need your fake blessings. Such a arrogant lady!!!!! Instead of apologies, arguing...