So The Fitness Connection Bahamas I purchased new tub of protein powder for $150. Opened the seal and noticed there was a strange webbing consistency and the powder looked strange so I said "yeah maybe she manufacturer using some new formula to save money" fast forward using the product I noticed there I was moth of some sort in the powder so I removed it thinking it flew in there when I opened it. Fast forward a week later I see another moth like creature in the powder WITH what looks like a hatched egg carcass. That is where concerns was raised and why I saw this weird webbing consistency within the powder when I first opened it.
So took a trip to fitness connection and explained the issue with them and their manager and was told "the moth might have flew in there and laid eggs". Didn't know it takes 7 days for a moth to lay eggs, make webbing, hatched and fully form into moths but anyway. The solution is to give me 25% off discount for a $150 tub. So that's basically $112 for the potential of another contaminated product. Normally, in that circumstance, you get a new product free of charge cause of the contamination, but I even decided to be reasonable and ask if I could at least spend $80 on just in case I come across another contaminated product. But was told "25% is all what could be done."
So I won't be taking my business back there. Not to say they sell bad products because everyone has issues like that, and I normally buy products from them because how good the quality of the products are, but the way they handled the severity of the complaint is what get me to...
Read moreI’ve been a customer for over a year now and I’m always impressed by the quality of the products and the service. Everything I’ve tried—from supplements to snacks—has been clean, effective, and worth it!
Fast delivery, friendly team, and real results....
Read moreGreat selection of products and also excellent well-knowledgeable + pleasant customer service. First time customer but definitely shopping here regularly. I stopped in twice today! Five stars all...
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