I went to this office back in Dec trying to avoid line-ups in Ottawa. The staff was friendly, and very quick. However, they unfortunately failed to recognize that the passport photos I provided did not meet the necessary requirements. A month after I applied, someone from Passport Canada called to say that I needed to re-do the photos - and that was a surprise to me since I assumed that the people at this passport office would have identified any problems when I submitted my paperwork in person. We are now close to two months, and I am still waiting for my passport. The failure of staff here to assess and apply the photo requirements has resulted in unnecessary delays and stress given that I am booked to travel in the next few days. So, I would say - if you are in the Ottawa region, I would recommend going to the passport offices in Ottawa or...
Read moreHi there I have been there twice in the last few months. I was served by two different people both times. Both times I was treated equally, with the level of respect and professionalism that you hope for. Both times the manager was needed to assist, very quickly and professionally was the response. I must say that both times my needs were met and the results happened sooner than...
Read moreWe went to Service Canada Arnprior today (July 21st) to report a family death and submit the application for the Death Benefit. It was our first time doing this. We met with the most courteous and knowledgeable young man who extended his condolences for our loss first and foremost. What great service! That kind of service is hard to find these days. 5 stars! And the wait time...
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