Microplay — Local services in Brantford

Had to exchange a defective ps5 controller; Manager proceeded to test and inferred it wasn't actually defective, this took roughly 20 minutes and his initial game choice didn't even have a function for the defective button. He exchanged it for another controller, which he pulled from another box. I asked if he was going to resell the defective controller to which he replied "That's not your problem".

This experience has left me utterly disgusted; he told me that they can't return the controllers, so instead swapped one out and gave me a "new" controller that came with damages and scuff marks, to which I only discovered once I got home.

Totally sketchy experience and employee, I bought a new controller and was given defective one. Once returned and exchanged I was given an obviously used one.

Receipt indicates exchanges within 14 days for defects, and I was made to feel that the stores inability to exchange as per their receipt was my fault.

I will NEVER shop here again and will actively tell others about my nauseating and peturbing...

⭐⭐⭐⭐⭐ We recently had an issue with our PS3 Move controller and visited this local gaming store for help. From the moment we walked in, the gentleman assisting us went above and beyond. He showed genuine care and empathy, taking the time to resolve our issue with professionalism and kindness. It was one of those rare interactions that made us feel truly valued as customers—a feeling that’s hard to come by these days.

As a family, we’re not big into gaming, but this experience left such a positive impression that we wouldn’t hesitate to return. If you’re thinking about buying a game or anything gaming-related, I highly recommend supporting this store. They carry everything from consoles to controllers for all generations of Sony PlayStation and Xbox.

Next time you’re considering Amazon, Best Buy, or any other big box store—consider giving this place a try instead. It’s absolutely...

I will always love and support local game stores who continue to carry the classics. Nothing beats buying a game from your childhood at a fair price locally. However when it comes to new games, especially close to christmas the owner needs to get with the times. Told me he doesn't understand how price matching would work with Amazon and only prices locally, meanwhile bestbuy will price match any canadian retailer for games. It's not rocket science, if sold and shipped by Amazon, with next day delivery and it's 10$ cheaper if you don't price match that then we're just gonna buy from Amazon so that's a sale lost. Would of loved to support a local game store but if I need 3 copies of a new game for kids I'll either order off Amazon cause it's 10$ cheaper or have bestbuy price match. Good...