The reason Iâm giving 1 star isnât because of the service quality, but because of the completely unreliable scheduling. I had an important event and booked an appointment for Friday. I was later contacted and told the employee had to leave early, and they asked me to come in earlierâwhich I couldnât, because I was at work.
We rescheduled to Saturday, only for me to wake up that morning to a cancellation email, stating the staff was sick and wouldnât be in. No offer to reschedule, no alternate location suggested, no compensationânothing. Just a canceled appointment and no follow-up.
Iâve been coming here regularly, but after this frustrating and highly inconvenient experience, I will not be returning. This level of unreliability is unacceptable, especially when customers are relying on you for...
   Read moreI booked my first appointment at Benefit Cosmetics Brow Bar Brentwood with Isabél. Isabél was extremely friendly, attentive, and took the time to provide helpful recommendations. Isabél did a wonderful job and I appreciate all the care that went into my appointment! Can't wait to book another appointment with her in...
   Read morePaige made me feel so beautiful and amazing! I never let anyone touch my eye brows but after glowing reviews i decided to give it a try and im SHOOOK . Being blonde my whole life has made it so hard to do anything with my eyebrows and paige brought them to life. This brow bar is a little hidden gem đ seriously...
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