Best Buy — Local services in Ontario

I cannot shop online as my data is too slow and I'm currently unable to access wifi. After waiting in line for a couple minutes in the cold about an hour ago, I was logged in by a front of store employee with a tablet and told I'd receive a call (she verified my number 3 times). I waited in my car for about half an hour, having received no call, and then walked up to inquire. Both sales attendants at the front, who came outside to greet me were unfamiliar with me and my earlier inquiry; even the lady who'd spent several minutes with me taking my name, number, and logging my request into her tablet system, and I only realized her inability to remember me from not that long ago (and it's not at all busy) after she'd finally come to greet me in the cold, removing her earbuds in order to talk with me. After they corrected the situation, and I waited there, I received a call within minutes from a gentleman from BestBuy who began to inform me of what was available, except that he was unable to understand what an "audio recording device" is, and continued to suggest that I must be looking for a voice recorder. For me, not being able to browse the selection, and being unfamiliar with the terminology of this tech, "audio recorder" seems the most obvious description of what I need, however he was stumped. I conveyed my disappointment at his inability to understand my request, by saying, "are you kidding me," at which point he became rude and I told him I no longer felt comfortable shopping here. He had no response, and after I made him aware of his failing customer service, I waited in silence on the phone for a lengthy time(10 seconds?) Before eventually saying "hello," to which he replied, "hello," and then I once again informed him that I couldn't believe how nonexistent his customer service efforts were, and he began to talk about something entirely unrelated to my current communication (he referred back to his inability to understand what an audio recording device is in comparison to his understanding of a voice recorder, which was now besides the point for me, who felt slighted, and also somewhat offended and uncomfortable by now).

Best Buy, this is not the first time that I'm shocked at how you treat your customers. If this is the future of consumerism, I'll have nothing to do with it. Perhaps I'll not be able to record audio, which I'm finding is a necessity these days in order to record and document situations like this, which allow me to seek retribution, protect myself from accusations, or simply to recall past instances in order to clearly found opinions and justify action. This instance, which I've tried my best to describe here, should not only be a concern to BestBuy, but to anyone who reads...

All within one month, I buy a laptop with geek squad insurance and software, they call me when it’s ready for pickup and it’s still in the box, nothing installed, “ come back tomorrow “ “ sorry about that” is what I’m told. I buy a new cell outright/ no contract..with geek squad insurance, comes with a screen protector which falls off two weeks later, “ you need to bring the plastic back as proof for a new one” Why am I paying monthly geek squad protection and replacement insurance then?

Then I buy a dishwasher, to be delivered July 12 between 7:30 and 9:15am, I get my daughter to wait all day for them for nothing because it’s delivered somewhere else although they have the right address on the system, Now the guy to install it needs to be rescheduled but that not my problem because I did it through geek squad and now I have no idea when my dishwasher will be delivered or installed. “ if I don’t call you back tonight, it will be first thing tomorrow” it’s 3:00pm and I called.

$2700.00 in business this month and this...

Not store specific. Ordered a freezer online for delivery. They called the following day to try and sell me an extended warranty (which I refused) and to confirm delivery date. Was told that they would call to confirm the delivery window the day before delivery, which they did. They called the morning of the scheduled delivery to tell me the product was not available and they could re-schedule for a week or two later. Told them to cancel the order. I will never order from Best Buy online again. Unfortunately, because they charge your credit card when the delivery is confirmed, I'm stuck paying for the freezer and waiting for a credit. Update: They are also liars. They called back the following day telling me I had re-scheduled for the following week. I do not tolerate lying, so I was admittedly extremely rude to the girl on the phone. I'm assuming I'll never get my freezer and never get my credit... Hopefully, the next phone call from them will begin with "I'm sorry, we messed up big time, and want to...