Richard's fine meats and deli — Local services in St. Catharines

I don’t know what the meat is like but I know that the customer service is horrendous! I mixed up the stores and I was trying to explain the situation to the lady on the phone and she was sarcastic, refusing to listen or cooperate. I cancelled my order because I didn’t like her attitude. Kind and patient customer service makes the experience of shopping a lot better and if not it’s not worth it. Never going there!

Update: I found my credit card info and I did purchase from this very place and the person who served me was Richard. I have the price of my purchase and a voicemail from them stating that my order was ready for pickup. My purchase was done on August 23, 2021. At time of my purchase the staff WAS amazing but not anymore. When I mentioned Richard’s name, the person who I was speaking to said that he hasn’t owned this store in years. Absurd...

I want to give a big shout out to Richard's Fine Meats in St. Catharines I'm extremely impressed with how they've handled things and I wish more businesses would adopt the protocols these guys used from the start:

1. Full stock itemized online;
2. Order via phone/messenger; 3)Order is bagged and ready for your pickup;
3. Pick up at the door, without going inside;
4. touchless payments accepted;
5. Acrylic panels at the door help separate the staff from the customers; 6) Still able to flex and make last-minute changes to orders;
6. Giving staff the long weekend off! Well done!

Cabbage rolls are awesome. Burgers...

Recently we placed a large sandwich order for a group event, in writing, 2 days before the event. Sandwiches were to be cut in 1/2 and bagged, we asked and received the price. On the Event day, the owner/manager upped the price by .50 per sandwich she said - due to an increased cost of bags....I patiently explained the situation 3 or 4 times while she kept talking over me and arguing. She eventually said "well its only a few bucks more!". She is rude, argumentative, unethical, and her customer service skills are as bad as her math, it was...