TD Canada Trust Branch and ATM — Local services in Toronto

I am a long time loyal customer of TD Canada Trust and on Monday July 27, 2020 I was disgusted by the service I received from the manager of customer experience at the branch located at 1347 St. Clair Ave W, in Toronto, WHOM REFUSED TO ASSIST ME WITH A PAYROLL CHEQUE. I have deposited many new employer payroll cheques into my account in the past and never once has any branch refused to help until now.

Yesterday I went to the Branch at 1347 St. Clair Ave W and presented my first payroll cheque of $165.99 to the teller. She very briefly looked at my account, printed something and brought my very small payroll cheque of $165.99 and whatever she printed to the manager of customer experience, whom came back to tell me that she would be placing a 5 day hold on my cheque. I asked her why she needs to do that and she told me it was because it is not my listed employer and that this cheque is new to my account.

I am a small time customer with a basic chequing account. I pay my monthly service fees every month and keep my account in good standing. That being said, I do not believe that the manager of customer ecpeeince at this location has compassion, empathy, respect or even care for customers like myself.

Due to the Pandemic I have been off of work since March 13 and have only been surviving on the CERB benefit. Like mant others in my posotion, I am finding it difficult to get by.

I recently accepted a part time bartender position. I received my first cheque for $165.99 and I needed access to my pay in order to buy food.

I called TD Easy Line to ask if I deposited the cheque through the TD ATM machine, if hold would be placed on the funds. The phone rep told me that a hold would indeed be placed on it, but if I waited and went into a branch the cheque would be cleared immediately.

I explained to her it was a payroll cheque and that I have never had any issue like this with any other branch in the past when I presented a new payroll cheque to be cashed or deposited. I could not understand why she refused to help me and basically become the person whom decides if I get to eat or not. She was basically playing God with my life and ability to eat.

I do Not understand why the manager of customer experience at the first location was refusing to provide me with the customer service, respect and compassion I deserve and am entitled too. When I explained my situation to her that it was my first payroll cheque and told her that I needed the funds to eat and that I knew she has the ability to authorize lifting the hold, because it has been done ma y times before on my account, but she still refused and in a smug and condescending manner basically told me that I am not trusted, she did not trust my cheque, or my account history. I felt very disrespected, humiliated and felt like it was demeaning, like I am a worthless person. It basically made me feel like she is the one who decides if I get to eat or not.

Is that how TD Canada Trust treats its long time small customers?

I was very upset and Irate when I left the branch and prcoeeded to walk 6 km in 40 degree heat to another TD Canada Trust branch at Bloor and Runnymede.

At this location, I approached the teller. I explained the experience I just had at the previous branch and explained the situation with my new employer. This teller reviewed my account, spoke with her manager and was more than happy to assist me in processing the my funds of $165.99.

I do Not understand why the manager of customer experience at the first location was refusing to provide me with the customer service, respect and compassion I deserve and am entitled too. I do not understans why she lied to me right to my face.

Why would the second branch be willing to help me, when the first one would not? Is it the practice of TD Canada Trust to treat small customers like myself like garbage.

Dissatisfied TD Canada Trust Customer

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if i could give a 0 star rating i would, went here for at least 3 different appointments in the last month, every appointment had to be rescheduled since our advisor didn’t have the knowledge to assist - wondering why they would book us with advisors who are unable to transfer funds, re-arrange account holders, etc. and when we did get an appointment with an advisor who they assured can help us, she called in sick. no warning before we got to the bank, wasted our time at every appointment basically. and their manager looks miserable sitting in the corner doing who knows what, but definitely paying no mind to customers waiting for their appointment to be acknowledged for a long period of time. this branch used to be great, not sure where to put the blame but something to consider - train your advisors so they don’t waste anyone’s time, and at least acknowledge people waiting for appointments. whatever this branch’s management is doing, it’s obvious they don’t care about customers time and affairs to take anything seriously. had to be rescheduled at...

I must express my profound disappointment with TD Bank's (St. Clair and Lansdowne) service.

Previously, my financial advisor was efficient. However, my experience with the new advisor is entirely different. I met with her, explained my concerns, and emphasized urgency. She assured me she understood and would send a receipt for the documents I forwarded.

Now, over a week later, there’s been total silence – no receipt, no acknowledgment. This lack of communication is alarming, especially considering the time-sensitive nature of financial matters.

I'm disheartened to see such a dip in service quality. Prompt communication is fundamental in banking, and the absence of it here undermines my trust in TD Bank.

TD Bank, please take this as an urgent call to improve communication and uphold the service standards that customers expect...