OpenBox.ca — Local services in Vancouver

All of my past visits to this Vancouver location have been generally positive. I purchased a Dyson fan from them, but it was faulty (error code shown) and the staff was very understanding and let me replace. However, the replacement was also faulty (fan made a horrible clicking noise). The staff were once again very friendly and let me replace again. The third replacement was also faulty as the power cord was already singed out of the sealed box. I just returned it and gave up on the fan. I understand this isn't OpenBox's fault but rather the shoddy workmanship from Dyson itself and their refurb centers. At this point I would have given Openbox 4/5 stars for the great service, but would have liked them to carry more quality products.

Fast forward to the next time I visit the location, I come to purchase a speaker. The staff were once again super friendly. They opened the box with great care and let me inspect the item before I purchased. The staff even brought out an extra speaker in case I was not satisfied with the first one.

Now here is where the one-star comes in. After using my speaker for about 20-25 days, I found that the battery was struggling to hold a charge (the battery drains even when it is turned off). The receipt said 7 days return/exchange so I obviously passed the period. I went in to describe the problem and tried asking for an exchange anyways as this is the benefit of interacting with real humans in a retail shop. As other reviewers have noted, this appears to be the time I interacted with the manager. He is an older looking gentleman who usually sits in a chair by the front door. After I told him the battery falls flat in less than week with the device turned off, his response was that it is "normal". I would love to see a source that says a lithium battery manufactured within 1-2 years fully drains in a week by doing nothing. He then went to lecture me that his store is a liquidation company and I cannot be asking for exchanges. The fact that I passed the 7 day period is understandable, but I was not expecting a lecture. I was however still within the 90 day warranty period so I asked for a tech to look at the item. He then decided to give me an exchange instead - I think not for my sake, but just to avoid the whole ordeal of getting his tech to look at it or be sent off somewhere. After he handed me the replacement speaker, I wanted to inspect it like last time, but there was a seal on the box. I kindly ask for a blade to open it, but he proceeds to rip at the seal with his fingernail. After he is unable to open the seal with his finger, he just starts ripping at the box. I don't really see what this level of passive aggressiveness does for him. Nothing but a condescending demeanor throughout the whole interaction.

His other staff are super nice and very caring of customers' experience and the condition of the items. If you see the manager before you even walk inside, just go back to your car and drive...

Jin the Manger will tell you anything to get you to buy a TV and not live up to what he says. He tried to sell me an extended warranty but I told him I was moving to Montreal & was unsure I'd be able to fulfill a claim if needed because I'd be in Montreal. He said "no problem, the warranty company could take care of it anyway even if I was there" I didn't end up buying the warranty but he said I could add it on at a later date. The 1yr Warranty from open box is useless because Jin told me I'd have to ship the TV back to Vancouver to be looked at? Really? Who ships a TV across the country like that. I'm an honest paying customer who got scammed into thinking my TV would be covered as per the managers word. My Q80D 75" turned on once for 10 mins then turned off by itself and won't turn on anymore. I tried the reset by unplugging it and nothing.....now I have to get it fixed on my dime. DON'T BY FROM HERE🤨 DON'T BOTHER ANSWERING MY REVIEW, I WILL NOT READ IT! JIN IS VERY UNPROFESSIONAL AND WAS SPEAKING OVER ME LOUDLY CUTTING ME OFF🧐 Follow up on the repair guy coming to my place for the TV he opened it up and took it apart and read the error code and saw that it's the power supply has failed and he also said that the security tabs were broken on the TV because someone previously opened it which the manager Jin lied to me about it and said look at the edges how clean they are nobody's opened this TV, he failed to show me the security tabs on the bottom..... very dishonest manager Jin you are🧐 $600 to get a new...

If I could give zero stars, I would! I went in for a TV stand, and gave them the EXACT measurements of my TV's VESA mounts. When I got it home, I opened it up, only to find out it was too small. So I called and explained, but the guy yelled at me saying he doesn't accept returns. Finally, he said he would take it for in store credit, but when we arrived (a 30 minute drive each way for me) he denied saying this, and was extremely rude, saying it was my own fault for talking to one of his employees for the right stand rather than him directly. When I got upset (but not yelling or rude) the manager actually threatened us if we didn't leave his store! His EXACT statement, in a very angry, loud tone was: "Take that (the stand) and get out of my store or I will do something to you!" Then I asked him what he was going to do, and he just yelled at me again to get out. Then he finished with stating that I could try to take him to court for my $80 refund (when all I wanted was in-store credit) but other people have tried and failed, so good luck.

Seriously, this business has the WORST customer service and the manager is a total scumbag. I should have known better when the lady in front of me buying a TV was being brow beaten in to buying a warranty, as the employees were standing there wearing 'No haggling'...