Chapellerie Elégante — Local services in Nice

The owner (?) is extremely rude. She doesn't speak English which is fine because we are in France but unfortunately our french wasn't great but we were trying to communicate with her that my husband was just looking and he found a hat he liked but when I told her via Google translate he needed a moment to think about it she scoffed and got so angry and slammed the tag down on the table that she for some reason took off the hat. She was trying to pressure him from the start and get him to buy it. He was highly considering coming back to get the hat but it was an expensive hat so he needed some time to think about it. We were going to get lunch and think about it. Needless to say, we did not go back to get the hat simply because she was a complete jerk. Literally the rudest customer service interaction we have ever had.

To all the people who have put 5 star reviews: most of, if not all of you have bought a hat. She was sweet as pie to us until she realized we didn't want to be pressured into buying a hat immediately and she flipped out. If you buy a hat, obviously she's going to be super lovely to you. I was literally in shock she flipped like that, as a Canadian we don't treat customers like that.

Update: we ended up getting a Panama hat at UP HEADWEAR in Barcelona. Nicest owner ever and he had way better prices than this place. So if you're going to Barcelona, go to...

Je voudrais vous partager avec mon propre expérience aujourd’hui. C’est un cauchemar ! Mon enfant de seulement 5 ans a essayé un chapeau, la serveuse lui a donné beaucoup de compliment (pour essayer de nous convaincre de l’acheter). Quand mon épouse a dit gentiment que nous voulons réfléchir, la serveuse a changé son altitude 360 dégrées avec an air glacé. Ensuite, ma mère a touché un chapeau qui nous paraît normal, et tout de suite la serveuse a crié « oh là là, pourquoi tu touches ce chapeau, tu vas l’abîmer ! il coûte 200 € !!! » et elle a poussé ma mère (plus de 65 ans) et ma fille (seulement 5 ans) avec la force vers l’extérieur !!! et elle nous a dit les gros mots que je ne voulais pas partager avec vous (elle croyait que nous ne comprenons pas la langue Française alors que je suis en France depuis plus de 10 ans). C’est une serveuse « sans cœur » et « snob » et « Hypocrite ». Si tu n’es pas contente, t’as pas besoin de pousser une personne âgée et une fille de 5 ans dehors et tu n’as pas besoin de dire les gros mots. Conclusion : un magasin déconseillé 100%. Et faites attentions : Si vous n’achetez pas leurs produits, vous serez jeté dehors ! I would like to share with you my own experience today. It's a nightmare ! My child of only 5 years tried a hat, the waitress gave him a lot of compliment (to try to convince us to buy it). When my wife said sweetly that we hesitate a little bit, the waitress changed her altitude 360 degrees with an icy face. Then, my mother touched a hat that seems normal, and immediately the waitress shouted "oh, why you touch this hat, you will damage it! it costs 200 € !!! And she pushed my mother (over 65 years old) and my daughter (only 5 years old) with the force outward !!! and she spoke rudely to us with bad words that I don’t want to share here (she thought we do not understand the French language while I've been in France for more than 10 years). She is a "heartless" and "snobbish" and "hypocritical" waitress. If you're not happy, you do not need to push a senior and a 5-year-old girl outside and you do not have to say the dirty words. Conclusion: a shop strongly not to be recommended 100%. And be careful: If you do not buy their products, you will be thrown out! 我想今天与你分享我自己的经历。这是一场噩梦！我只有5岁的孩子尝试了一顶帽子，女服务恭维了许久（试图说服我们购买它）。当我的妻子说道我们稍微有些犹豫时，女服务员的态度来了360度大转弯。然后，我母亲摸了一顶看起来很正常的帽子，女服务员立刻喊道：“哦，为什么你碰这顶帽子，你会弄坏它的！它可要200欧元!!!!!!她向店门外猛推我的母亲（65岁）和我的女儿（只有5岁）!!!她用粗言秽语对我们说话（她认为我不懂法语，而我一直在在法国超过10年），她是一个“无情”，“势利”和“虚伪”的女服务员，如果你不开心，你不需要在外面推一个大五岁的女孩，结论：一家糟糕顶透的店铺!...

The shop owner was very warm and friendly, and even helped us pick the perfect hats. We really appreciated the service. However, when we asked whether tax refund was available, the owner assured us it was, and gave us a handwritten receipt upon payment. Unfortunately, when we arrived at the airport, we found that such a receipt was not valid for a tax refund.

As a tourist, I believe it’s important to clearly understand whether tax refund is possible before purchasing. It would be great if the shop could provide more accurate information. This would help travelers avoid confusion and disappointment.

The overall experience was pleasant, but the tax refund information...