USAG Bavaria Housing Office — Local services in Grafenwöhr

Depending on who you see it is a hit or miss. 50, 50 toss up. Some clearly care more than others. Customer service business should always be at 100%. I do understand there will be bad apples in every bunch, just sucks when you run into the ones that act like you are a bother to them. They forget they are here to provide a service and not excuses why they don't have time to do their job in totality and good forbid if they have to spend an extra 5 minutes or answer a few questions. Then they express very loudly how you are asking them for special treatment and every customer is supposed to be treated exactly the same and it is not fair if they have to answer extra questions, or take extra time with you..unbelievable! Every customer is not the same and they may actually have questions. To tell a customer, well your sponsor should have helped you better is unacceptable. It is YOUR JOB...Sponsors lack of knowledge or care regarding housing should not be to the detriment of the Incoming Family that has no idea of local government housing...

The phone just doesn’t exist. I highly suggest if you live off post in government housing to NEVER rely on them for anything - emergency or otherwise.

Just nitpicking, but I put in a request to get approval for fiber internet 6 months ago. The fiber is already under the street in front of our house, but needs approval from the “landlord” for install. When I finally got a hold of someone at housing, they said “we can’t locate the landlord”. YOU ARE LEASING THESE HOUSES FROM THE LANDLORD! How can you “not locate them”? BS...

If you want anything done. You will need to file a negative ICE complaint to get anything done. Lost $2000 as a result of no help from housing office to communicate with the owner that resulted in a months rent and a 400 euro cleaning fee that went into the owners pocket because of housing not giving him a termination letter two months prior when I communicate I was...