Kanti Sweets - Sultanpalya — Local services in Bengaluru

Subject: Urgent Attention Required: Unacceptable Behavior by Your Staff at Sultan palya branch.

Dear Kantiswarup Sharma & Shikha Sharma,

I am writing to bring to your attention a deeply concerning incident that occurred during my recent visit to your esteemed establishment located in Sultan palya (on 11th April Eid festival between 11:00 am to 11:30 am ). I am a regular patron of your shop and have always held your products and service in high regard. However, the behavior of one of your staff members has left me utterly appalled and compelled me to write this letter.

During my visit, I encountered unprecedented rudeness and unprofessionalism from one of your waiters. His demeanor was not only disrespectful but also humiliating. He displayed a blatant disregard for customer service, treating me with disdain and contempt.

The waiter's conduct included, but was not limited to, deliberate attempts to embarrass me in front of other customers, such as interrogating me about the quantity of my order in a condescending manner (like deliberately calling higher quantities for my orders). Despite my attempts to maintain composure and overlook his behavior, it became increasingly clear that his actions were intentional and targeted.

I was relieved to find that your cashier, who witnessed the incident, shared my concern and validated my experience. His acknowledgment of the waiter's unacceptable behavior only reaffirmed the severity of the situation.

As a loyal customer, I expect and deserve to be treated with dignity and respect whenever I patronize your establishment. The behavior exhibited by your staff member not only tarnishes the reputation of your business but also reflects poorly on your management.

It is imperative that swift and decisive action be taken to address this matter. Such behavior cannot be tolerated in any professional setting, let alone one as reputable as yours. I urge you to thoroughly investigate this incident and take appropriate disciplinary measures against the responsible individual.

Furthermore, I implore you to reinforce the importance of exemplary customer service among your staff and ensure that all employees adhere to the highest standards of professionalism at all times.

Failure to address this issue promptly and effectively may result in the loss of valued customers like myself and irreparable damage to your business's reputation. I trust that you will take this matter seriously and prioritize the well-being and satisfaction of your patrons.

Thank you for your attention to this urgent matter. I eagerly await your response and assurance that corrective action will be taken without delay.

Sincerely, Just another disgruntled...

Kanti Sweets in Sultanpalya, Bengaluru, is a renowned destination for indulging in delightful sweets and savory snacks. With its wide variety of traditional Indian delicacies, ranging from mouthwatering sweets like Mysore Pak and Gulab Jamun to savory treats like samosas and chaats, Kanti Sweets caters to the diverse taste preferences of its patrons. Each delicacy is crafted with care and expertise, ensuring a burst of flavors with every bite. The warm ambiance and friendly staff add to the overall dining experience, making Kanti Sweets a favorite spot for locals and visitors alike. Whether you're craving a quick snack or looking to satisfy your sweet tooth, Kanti Sweets in Sultanpalya is the perfect destination for a delightful...

On 6th of February 2024 I had a ordered for 5 assorted sweet packs and I was in a hurry so I didn’t check which sweets were added in the box. I just instructed him to add all the sweets and I had a trust that he will add them all. But When I happened to open the sweet boxes as I reached home I was shocked to see all unwanted swts were packed. I didn’t have an option to return it since I was running late. The box was filled with different kinds of doodhpedas no even a laddu or Mysore pak or any tasty sweet.. highly disappointed with this outlet and the way they deceived my money.. they...