Indraprastha Apollo Hospital | Best Hospital in Delhi — Local services in Jasola

In the past one year my 86-year-old mother had to be taken to the Emergency department of Indraprastha Apollo hospital for diverse medical emergencies with the most recent episode in July 2025. Emergency department at any busy hospital is characterised by a high pressure and fast paced setting and environment and the scene at Apollo is no different.

However, what makes a difference between life and death is the ability of the team of doctors to be able to make rapid assessment, stabilising the patient and providing the required treatment before the patient can be shifted to a ward etc.

In this regard my mother has been fortunate to receive timely response from the team of doctors who manage the Emergency department at Apollo. This team of doctors, ably supported by nursing staff and general duty attendants, work under extremely difficult and demanding environment while facing challenges like limited space and capacity, overcrowding and limited staffing.

In the midst of the high-pressure environment mentioned above, there have been a few individuals who played a crucial role in stabilising the condition of my mother before she was moved to the wards for continuing treatment by Senior consultants.

I want to specially mention Dr Gaurav Dham who has been God sent on more than one occasion in providing rapid medical response, coordinating with other units and consultants in stabilising the patient while displaying utmost compassion, care and respect for a 86 year old. He displays remarkable ability to deal with high pressure and demanding situations around him. His calm demeanour and active listening help in establishing a very clear communication with the patient and family, that helps in minimising their physical and emotional stress in a difficult and uncertain time.

In the recent illness in July 2025, my mother was initially attended by another team member Dr Anmol Tyagi who gathered from us the relevant information leading to evaluation and initiation of required medical response for the patient. While doing so, Dr Anmol displayed utmost professionalism, patience, compassion and open communication thus helping to put at rest the concerns of the family.

There are two other individuals from the non-medical team at Apollo Emergency that we would like to highlight for their professionalism. Ms Pooja Avasthi, Asstt Manager approached us proactively to offer support and assuring any help that may be required while the patient was admitted in Emergency. Her support was much appreciated by all.

The other individual that I would like to thank is Mr. Sanjiv Shankar who works in the department responsible for admissions. After spending several hours in emergency, my mother was to be shifted to the ward. This is when we were informed that the hospital had a very serious shortage of rooms with a rather long waiting list.

I shared the advanced age and condition of the patient with Sanjiv Shankar and requested his help in minimising the wait time for the patient before a place in the ward was allotted. He was most professional in listening to our concerns patiently and with empathy. Even while it took a few more hours before a room were allotted, Sanjiv kept us informed of the progress which helped in keeping us assured at a time when things were looking uncertain.

I express sincere thanks and appreciation for Dr Gaurav, Dr Anmol and their teams for their tireless efforts in the Emergency unit of the hospital. We also thank and appreciate the efforts of Ms Pooja and Mr Sanjiv in supporting other critical needs of patients...

My brother had a kidney transplant surgery done at Indraprastha Apollo hospital, Jasola Vihar, Delhi under Dr. Sandeep Guleria. No doubt, the doctor is a top notch highly professional doctor. He is brilliant and excellent in his job. A down point was that, he didn’t meet the family right after the surgery to update us on how the surgery went. We had to run to his OPD and wait in long queue just to ask how the surgery went.

The OPD timing is not same as the information provided in their website neither in consonance to what the Doc’s secretary says. Every time we came to meet the doctor according to the time provided by his Secy or appointment time, we always have to wait 3-4hrs. Sometimes the doctor went out to OT even during OPD time. This is my humble request to kindly maintain the OPD and OT time. If he’s in OT, the Secy should inform us the availability of doctor’s time.

It would be wise and systematic to call out names by the Secy. However, we usually see people gathered and crowded at the front of the door. We avail private hospital to reduce our waiting time, to experience the best treatment. But here the waiting is same as in AIIMS or any other government hospital. Same goes with their hospitality and treatment. Time is money but in Apollo time meant nothing to them. Come prepare to waste 3-4hrs.

Overall, hospital experience is very bad. It’s not at par with the over pricing facilities.

The general ward rooms are congested. In a room, 4 patients and 1 attendant each were put in the room where my mother was admitted. For these 8 people, there was only ONE washroom. It’s like a joke. That room charge was 7150/- per night, excluding other charges. When we first came, there were stains of sabji on the floor.

Single room charge was mentioned as 19200/- on board, but when bill came, it was charged and mentioned 26000/-. There was extra charges for every EVERY single things. Example, they charge every single time we ring the nurse bell. For a night, nurse charge came to 7500/-. A one night bill came to 56000/-.

The seating area in lobby is very limited. Just a finger countable seats. Hundreds of people visited the hospital everyday. Some people need to wait for their patients or family outside in the lobby. But where do we sit? It’s so saddening to see people, even patients sleeping on the floor of the lobby. On top of that, there’s no Air Condition in the lobby area.

Our friends and family came to donate blood. Even those who were donating blood have to stand and fill up their form, wait standing in non ac lobby.

It is also mandatory that you provide 6units of blood if you undergo any major surgery in Apollo hospital even if it’s not required for your surgery. That’s how they steal and suck thousands of bucks from you.

I would not recommend this hospital to anyone going for any surgery.

The only good experience met in Apollo hospital was our doctor, Dr....

A 2 year waiting list in Australia, had me seek out a hospital in India. Some research let me to Apollo Hospital in New Delhi. I called the hospital and in English was told to pick a Surgeon. Looking at the options, I found the most senior Orthopedic specialist was Dr Vinod Sukhija. Next call, they arranged a tele-consultation to Australia with him. He reviewed my needs, with my wife filming, as I stretched and moved. This fantastic introduction, led to a string of tests, and chats about the OP & answers to my questions, leading to an appointment in New Delhi for a full left knee and hip replacement. It was the excellent support & service online, using manly Wattsapp, and easy access to help, that built my confidence to fly to India for Surgery. The hospital had a taxi driver, holding a placard with my name, at the Airport waiting to take me to the hospital. The hospital is a credit to itself, having built a remarkable culture!! The nurses, the orderlies, the food suppliers, the housekeeping staff, everyone, have an instinct for care and support, and were so helpful & friendly, all of them. Of course my surgery was my priority, and I appreciated the way other departments were involved, providing input in areas that might effect the outcome of the surgery. The anaesthetist discussed clearly my options, allowing me to pick before surgery, and other members of the theatre team introduced themselves to me. The operating theatre looked pristine and modern, and I was treated with respect by everyone preparing to perform their skills, under Dr Sukhija's leadership. The long surgery past quickly, and I was spoken to, each time I woke from the light sedation we chose, combined with a spinal epidural. A sheet was pinned up, to hide the pointy end. The 2, perhaps 3, days after surgery were practically pain free and as confortable as hospital stay can be. The use of the epidural makes the early recovery much easier, they had explained. The right progress in movements at each stage were facilitated for me, and I was allowed to stay 7 days in hospital before being discharged. Throughout the time, my every need was looked after excellently. I'm staying another 3 weeks in Indian recovering before I fly home, and weekly consultations are used to monitor my progress, remove staples, change dressings, recommend medications, and explain exercise needs. I'm comfortable with the replacement technology used, and that their implementation was completed successfully...