Royaloak Furniture Kochi — Local services in Kerala

These guys are professional Cheaters. They don't value your money at all. If had an option to give negative rating, I would have given that. I had a very bad experience at the Royaloak Kochi showroom. I booked a Bed and paid advance and later cancelled it due to the size. When I contacted the showroom manager he told me they'll refund the money I paid as advance and they took my documents to process the refund. After repeated followups they just pointed fingers at each other and never processed the refund. Even the higher management doesn't respond to showroom people when the showroom people followup on the issue. This is highly unprofessional, cheap and lowly behaviour from the Royaloak team.

This is a scam and my hard earned money is being kept by them after cancelling the order. They don't care for the customer and don't even have an ounce of integrity in them to listen to us. These guys are professional cheaters who loot customer's hard earned money in the name of delaying the refund for cancellations.

I wouldn't recommend the Roayloak showroom to anyone to purchase furniture as they don't care once you place the order. Please don't do the mistake I've done by purchasing items from there, once you need to cancel any of the items, it's hell for you. Your valuable time and...

Last week, I had the opportunity to visit this store to explore the office chair models I had previously discovered online. I was taken aback by the demeanor of two sales staff who appeared to be less engaged than one would hope for in a retail environment. Their enthusiasm seemed overshadowed by a reluctance to address my inquiries regarding the product models.

To complicate matters further, I received information from the guy upstairs that shipping to my location was not an option. If it were feasible, I was informed of an exorbitant delivery fee of ₹20/km—potentially amounting to ₹6000 for shipping on a product priced at ₹10,000.

I was told there are no new stocks available and I can take the demo chair if I wanted, which had the fabric damaged and had some scratches and some stains for their retail price with absolutely no discounts. This was the worst experience a customer could come across.

I requested to speak with the store manager, but unfortunately, my request was not met with the attention it required. Eventually, a saleswoman downstairs provided me with the manager Shajith's contact information.

Despite my initial interest in the product, I have decided to reconsider my purchasing choices due to the awful experience I had...

This is a terrible and cheating shop. We bought a sofa set and they sed box price will be delivered in 7 days. Now it's more than 3 weeks and they not yet delivered. We had constantly called them and no response. Now they are telling we need to wait till next month 10th. So it's like I bought a ready made sofa so that I get it delivered quickly now they are making us wait for more than a month. We have asked for cancelling and the store manager and employees are playing and doing drama and not refunding money. Seeing my experience I request all not to buy or pay money to the shop as they are cheating and have no value for customer. Had complained at their call center at Bangalore still no use. This company is just for taking people's money and doing fraud. I request them to refund my money and don't...