CYCL — Local services in Yamanakako

I am traveler, my first time in shizuoka. I went by the lake shore and saw a building that looks amazing, i thought i was a coffee shop. I decided to buy some. When me and my daughter walks into the shop, a staff suddenly rushed out and told us to leave. He said that this is a sauna, i realized that this is the wrong place and apologized to him and stepped back outside.however,he kept aggressively chasing after us, speaking in a harsh and dismissive tone, repeatedly shouting at my child and me to get out right away! I was truly shocked, as this is not the kind of behavior I would expect from Japanese people!my 9-year-old son and 12-year-old daughter were very upset by his attitude!we couldn’t understand what was happening to make the staff behave so aggressively,especially with children present! Especially my daughter-she insisted on going home inmediately because she was so disappointed !although I haven’t experienced the service here , I will...

There’s only a mixed sauna (small and crowded with men chatting, kind of disturbing if you are going alone) and a cold plunge (the temperature is too cold to get in, no one is using it the entire time I was there). You have to pay for swimsuit rental and shower with the swimsuit on. Outdoor area has good view but the chairs are rusted and have no instruction for using them.

The service and amenities don’t match the price and description. Not a comfortable place for relaxation and scenic viewing. Okay if you are just taking pictures (watch out for many people on second floor)....

We were a little late for our booking due to traffic. After quickly finishing the sauna, we wanted to go to the second floor for the dessert included in the price. However, the staff didn’t allow us access and became very rude. We understand the importance of timekeeping, but this didn’t seem like the usual way to serve people. The sauna was okay, but the staff made the experience uncomfortable.

Despite our rush, it ironically took five minutes for the staff to give us an introduction, which was stated in the booking. He then wouldn’t allow us to spend even a minute on the...