Rose Tinted Flowers — Local services in Albert-Eden

I had to take a moment to write a review for Rose Tinted Flowers and their team. Honestly, if I could give them 10 stars, I would. It is incredibly rare to find a business that will go the extra mile to assist a customer but Rose Tinted exemplifies customer service! I'm so impressed with their business model and anyone, who wants to keep their business successful, should emulate their care and attention.

Our daughter was turning 21 and is attending Uni in Auckland, though we live in the States. Since we couldn't be there to help her celebrate, I decided to find something that would let her know we were thinking of her and wished we could be there. I searched awhile online and came across Rose Tinted Flowers. I was immediately impressed with the beauty of the floral arrangements, as they were not the typical, generic flowers you often see online.

In addition, they also have a relationship with a particular baker and can offer cakes with your flowers. What a wonderful option! On top of that, they can arrange to deliver the flowers and the cake to your recipient.

I placed our order online, which was super easy to navigate and selected my delivery date. Shortly after, I received a confirmation of my order. Yay! Shortly after that, I received an incredibly thoughtful email, explaining that the day for my delivery was a holiday for NZ (Waitangi Day) and that the bakery would be closed. Hmm. What to do???

So, Ruby offered to either make a larger floral arrangement or refund the cake portion of my order. I emailed back explaining that we were in a tricky spot, since I couldn't very well hand deliver a cake, as we do not live in NZ and since it was an important milestone for our daughter, was wondering if they could recommend another bakery. Amy reached out and assisted with the whole process, from the flower arrangement, to contacting an alternate bakery, to delivery and managing to keep my purchase, set at the original agreed upon price.

Not only did they make all the arrangements for me with the alternate bakery (Blue Bells Cakery) and continued to keep in contact with me through the whole process, but they also made all the arrangements to pick up the cake, so that the flowers and cake could still be delivered together!! I couldn't believe the thoughtfulness and stellar customer service! They went completely above and beyond!

Our daughter received the flowers and cake and was thrilled! She even took the cake to Whitianga to share with family and friends and they raved about how delicious the cake tasted.

I cannot say enough good things about this company, their professionalism, willingness to problem solve, take on a bit of a challenge AND during Covid AND on a holiday!

Please support this business, as they model the kinds of relationship, we all hope to have with our local businesses. Thank you so much, Rose...

When I initially enquired about wedding flowers, Rosie was prompt in coming back to me and asked me fill in a floral questionnaire form. I filled everything out which took a fair amount of time on my end but I wanted to provide as much info as possible to make the quoting process as smooth for her as possible. However she never came back with a quote as promised so I sent her a reminder about 2 weeks later which she replied to saying she'll have something sent to me by the end of the week. I got nothing back that week or even the week after (so another 2 weeks) so I emailed her again. I said to her, not hearing back from her regardless of her last email has left me feeling confused and unsure how to interpret this. I also said we are unable to move things to the next stage as I've been waiting for her quote so for whatever reason if she feels this isn't going to work, we'd appreciate if she would let us know so we can proceed with our planning.

She's now decided to ghost me and I know she has received my email because I received an auto reply. She's active on Instagram uploading multiple stories / posts daily promoting her business on how they will still be operating during covid and mothers day so I think its fair to say she's shown us zero decency and or professionalism.

For reference my budget was around $2k (just bridal...

I don’t normally leave negative reviews, but my experience here has left me very disappointed.

My overseas boyfriend ordered a dried bouquet to be delivered and, while I am not an expert florist, I can tell when something doesn’t look pretty. When done properly a dried bouquet can be stunning and colourful and doesn’t look dead.

I understand that the flowers used are seasonal and taken from what is in store but this looks like a bunch of weeds thrown together. It is in no way a stunning arrangement. The owner offered to replace the bouquet with a live one, which is appreciated, but it makes me wary of what that bouquet will be like - I would have preferred a full or even partial refund for my boyfriend. I plan to take the good pieces out and create my own arrangement with other dried flowers I have collected... It’s unfortunate because when you pay for a bouquet you shouldn’t have to make...