Chipmunks Playland & Café Wigram — Local services in Christchurch

I was very disappointed with our first time experience. I paid over $300 for our birthday bash which was supposed to include unlimited playtime for the kids day. Due to lockdown alert level 2 we were told we are only allowed in the venue for 2hours. Than given an extra 30mins max. I was told we were lucky to have that. We got asked to pack up & leave so the general public could enter. Staff were really nice but overwhelmed & needed more support. I'm not happy with the free slushies as compensation. Owners need to take more accountability for the changes. We won't be returning.

My Reply: I understand the circumstances under level 2 however It is not cool to charge your packages with inclusion of "unlimited play time on the day" & then escort people out to allow the public into the facility. As currently I just checked your website and you still have this advertised! I have an idea for you💡 change your website because your charging people for a service that you are not providing! Another note, it would be a better look for your business if you had just provided a prompt solution to your customers who are affected, such as a refund amount or next entry free to compensate on the play time we lost. Moving forward you should allow bookings for ALL customers to abide by the alert level restrictions rather than allow walk in entries. It's not fair on people who have spent good honest hard working money on bookings just to...

Really nice playground for children, nice to go there when the weather is bad. It's pretty big but not too big. The playgrounds surround the middle where you can sit down for a cup of coffee and watch your kids from there. I would say it's better to come with kids from 3 and over because a lot is not for children below 3 years of age. The entry costs are low and the price for the drinks and food is very reasonable. The kids meals even comes with a drink. The fries were very salty, could have been a bit less because of mostly kids that eat them. The Salmon Bruschetta was really nice and tasty, also pretty big for that price. Be aware that a couple of things cost money like the carousel or (offcourse) the machines that have souvenirs/toys, but it is only 2 dollars and some are one dollar. There is a nice big carpark and a couple of toilets that are very clean. There are also rooms upstairs for...

All over chipmunk Wigram is ok but I got a bad experience today with candy floss machine. Machine isn’t working well and they still turn it ON to make money. Why other people don’t understand and complain about it? It wasn’t worth it what we get small amount of candy floss from the machine. When I complain on counter, the lady wasn’t sorry for the thing happening and she refunded me but later I asked for manager to talk regarding the machine, she said she is the manager and I asked her to turn it off the machine if it isn’t working properly. But she said people are getting it and then she calmly started conversation with me, she might know I’m going to complain about this. Please think about people, we all know that businesses are going through a lot nowadays but people also...