Mitre 10 MEGA Napier — Local services in Napier

5 Tips when shopping here Pick the staff you talk to, as they can seem very stressed, or have no clue, in this case the older the better, generally they seem to have more experience. Don’t get me wrong Napier Mitre 10 can be a Great place depending on the staff you get, they seem to be a mixed bag. Always check your pricing, Personal I have found most of the time, If you are purchasing smaller items (bolts, screws, items under $10) are between 30% to 100% markup for the same or better product elsewhere. This could mean a huge saving if purchasing a number of them. Be very careful of incorrect pricing as I have discovered many times they may have it mark down but will charge full price, and most of the time it is just a hassle taking it back for a few dollars Do your Homework check, check and double check the pricing, If you are purchasing something large do your homework. you could save up to 30% by shopping around and using their 15% match if same name brand. Get your 15% discount! As stated only do this on big Items, as the staff are very slow and do not understand products and it take a long time could be up to 20 min’s (keep in mind other companies do not care about matching brands it just happens) If you think this comment was helpful give a thumbs...

I have been mitre10 customer almost 25 years, ( since they had a shop in Dickens street)luckily l have never had a problems and also l had an account with them last several years. Recently l have started buying a Stanley fatmax tools, my drill and circular saw just stop one day ( lm a handy man) still under guarantee an other 6-7 months. Also l don't use tools everyday. After exchanging email with Stanley fatmax company almost a week and it was not going anywhereand ,decided to go Mitre 10 Mega for help , l wish never done that l felt so uncomfortable the way l was treated, answer was" if you don't have receipt, we can't help you " twice. I just letf the tools there and went to Cafe have a final coffee. When you buy Stanley Fatmax tools you get one guarantee but if registered in company site than get another 2 years guarantee and l give opportunity to look at side to proof that the tools still under guarantee. Answer was "if you don't have a receipt, we can't help you. Even we though they could see it on trade account. Manager contacted me with email asking me to discuss about it but for me it was to late , l have allready gone to Bunning Warehouse and bought new tools, good things about Bunning Warehouse, you get 5 years...

My father and I often make trips here whenever we're undertaking renovations back at home or even jumping in to see what deals are in stock. However, today, I had an unpleasant experience with one of the staff members.

When I asked for help locating an item, the worker, who appeared to be in his late 50s or early 60s with grey hair, gave me the aisle number but rudely refused to assist me further. He repeatedly said, "Nobody's gonna take you there," in a dismissive tone, which made me feel uncomfortable. What baffled me even more was that, just before I spoke to him, I had been waiting while he casually chatted with another customer.

I understand that staff may not always be able to personally guide customers, but the way he handled the situation felt unhelpful and dismissive. A more polite and professional approach would have made a big difference. I’ve always appreciated this store, but experiences like this make the shopping environment less welcoming. Hopefully, customer service improves to reflect the otherwise great aspects...