I’ve been a regular client of this particular store of Friends Corp and so far my experience has been good. But lately an obnoxious person named ‘Sohail’ who’s probably the branch manager for this store has caused the company loss of a loyal customer due to his arrogance and extremely non-customer-friendly attitude. The guy is not even worthy of being a regular salesman let alone the store manager! His pea-sized brain is unable to understand any logic. He kept repeating the highly illogical policy of not crediting points even for regular-priced purchases outside the sale days (8-18) in the month of December. I was simply denied any points for my regular-price purchases made on 1st of December without any logic and when asked for someone in higher management’s number, the guy (sohail) also blatantly refused to share any. His attitude was simply dismissive and just wanted me to go away after having heard his nonsense and illogical response to my complaint without seeking any explanation.
Interestingly, the person managing the WhatsApp account for Points had only demanded the invoice to be shared from the same number as printed on the invoice. I use WhatsApp on a foreign number while they insist for a local number for calls at the time of generating invoice so I give them my local number but don’t use that WhatsApp nor can I keep changing my WhatsApp numbers every now and then.
The fact that they don’t have any loyalty card system in their company and instead ask the customers to share their invoices through WhatsApp speaks volumes of their professionalism!!!
I’m never going to buy anything from them again! Also heard they sell smuggled items with non-original warranty cards! God save my Samsung Refrigerator n Washing Machine & also TCL AC from any issues which might require warranty to...
Read moreFriends Corporation marks as the largest and most reliable retail store for electronics and home appliances along with 6 chains located in major areas of Rawalpindi and Islamabad. We share a history of 40 years since 1974 and has been serving and fulfilling the needs of countless satisfied customers in twin cities. We also offer a variety of Indoor and Outdoor Furniture which portrays out at its best quality. A visit to our store will give you an opportunity to browse our products and seek assistance from our friendly and approachable staff who are always happy to help. They are on hand to give you the information and help you need to make an informed decision on the product that suits your needs. We have hundreds of products on display for you to try yourself. You can see, touch, handle and get a feel for the product. We also sell wide range of accessories to make your purchase complete and our goal is to make your purchasing experience as best as it can be and being an independent retailer of computers and personal technology products means we take great pride in the level of customer service we provide both before and after a sale. We have 4 decades of experience in the wide range of products we sell and are also trained by the manufacturers themselves, ensuring that we are completely up-to-date with the very latest technologies before the products even hit the shelves! We strive to be the best in the business. If you have any problems and/or questions, we are here to help. We answer the queries daily from Monday to Friday to ensure a quick answer to your questions. And, if there is ever a problem, we are going to do all that is possible to resolve the issue. We want all our customers to be fully satisfied with our products and...
Read moreBest Cool Services & Friends Electronics Store... The name should be theft cool services...purchased a huge amount of Air Conditioner from Friend's Electronics Store Gulnoor Market Saddar Rawalpindi. They sent the installer and i paid them what they demanded for installation but they have not only work hard to destroy the Air Conditioner installation but also the guy's are lazy and want to run fast. After their poor installation within a 1.5 month the air-conditioner gas has been leaked due to poor installation not having the proper tools or insulation tapes. On demand provided them what they want but they have done what they can do to destroy the customer's experience and money.
Upon complaining Mr. Tahir the head of them about the issue. He's such a rude and unethical man he said yes "ab Kaya kro, mein Kaya kro"....this and that....
And the result of poor installation is
""After 1.5 months the gas of the AC leaked and the AC was not cooling up the room"'....Upon again contracting friends store the agent denied rudely and was non serious... upon contracting 2-times so called "Mr.Tahir" Sahab from best cool he said ok the team will visit tomorrow to enquire about situation but the tomorrow of Mr.Tahir hasn't arrived yet...."Thanks Mr.Tahir Sahab"...Please bring your tomorrow ASAP and let us know. Regards Don't ruin your AIR Conditioner's installation by trusting them. Always trust upon your trusted installer or do installation from the respective...
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