Lulu Hypermarket - Madeena Road — Local services in Makkah Region

Lulu Hypermarket is a popular chain of hypermarkets that has become a staple for shoppers across the globe. With its wide selection of products, competitive prices, and convenient locations, Lulu has earned a loyal following. However, its reputation isn't without its nuances. Here's a breakdown of what makes Lulu a popular choice, and where it could improve:

Vast Selection: Lulu boasts an extensive range of products, catering to diverse needs. From fresh produce and groceries to electronics, clothing, and home goods, you're likely to find everything you need under one roof. Competitive Prices: Lulu consistently offers competitive pricing, making it a budget-friendly option for everyday essentials and larger purchases. Fresh Produce: The fresh produce section is a highlight, offering a wide variety of fruits, vegetables, and herbs, often sourced locally. Variety of Cuisines: Lulu caters to diverse palates with dedicated sections for international cuisines, including Indian, Chinese, Arabic, and more. Convenient Locations: Lulu strategically places its hypermarkets in easily accessible locations, making it convenient for shoppers. Loyalty Programs: Lulu offers various loyalty programs, allowing customers to earn points and discounts on their purchases. Good Customer Service: Generally, Lulu has friendly and helpful staff, ready to assist customers with their queries.

Crowded Environment: Especially during peak hours, Lulu hypermarkets can get quite crowded, making it difficult to navigate and shop comfortably. Limited Parking: Depending on the location, parking can be limited, especially during busy periods. Long Queues: At times, customers might experience long queues at the checkout counters, leading to wait times. Product Availability: While Lulu offers a wide selection, some specific items might be out of stock occasionally. Quality Concerns: While generally good, the quality of some products, especially non-perishable items, can sometimes be inconsistent.

Lulu Hypermarket offers a compelling shopping experience with its vast selection, competitive prices, and convenient locations. However, it's not without its drawbacks, like crowded environments and occasional product availability issues. Ultimately, whether you find Lulu a suitable option depends on your individual needs and preference

If you prioritize a wide selection of products, competitive pricing, and convenience, Lulu Hypermarket is worth considering. However, if you prefer a less crowded shopping experience and guaranteed product availability, you might want to explore...

Terrible Customer Service and Warranty Support

I purchased a Motorola mobile from Marwa Lulu, and within 3 weeks, it developed a white screen issue. When I went to Lulu to claim my warranty, they directed me to a Motorola service center on Palestine Road, Jeddah, which I could not locate despite searching thoroughly.

Frustrated, I went to Lulu on Madinah Road near Palestine Road for assistance. First, the electronics section sent me to customer service. The staff there directed me back to Marwa Lulu Mall. After explaining my frustration, I was referred to a mobile shop named Najd on Palestine Road, claiming they were authorized dealers.

When I reached Najd, they politely informed me they were not the authorized service center for Motorola and directed me to another shop, which also turned out to be the wrong place.

I returned to Lulu on Madinah Road, and the experience worsened. At 3 PM, a customer care staff member at the “Happiness Center” was rude and dismissive, telling me to go back to the electronics section. The electronics staff, in turn, sent me back to customer care. Eventually, after insisting to speak to a manager, I was yet again directed to Najd mobile shop, despite my repeated clarification that they are not responsible for Motorola warranties.

After going back and forth multiple times, I ended up at Lulu in Marwa again, where I was sent to yet another place that also wasn’t helpful.

This entire experience has been exhausting and unacceptable. The lack of clear communication, accountability, and professionalism from Lulu staff is appalling. If Lulu cannot manage warranty claims properly or provide accurate information, they should not be selling such products.

I strongly urge Lulu to improve their customer service and warranty handling processes. As a loyal customer, this experience has made me lose faith in your service. Any way thanks to Lulu team wasted my time from 12pm to...

I am writing to formally express my disappointment and frustration regarding a refrigerator I purchased from your store—a IKON refrigerator—which has shown repeated defects within a very short period of time.

I purchased the unit approximately four months ago, and within that time, it stopped cooling properly. I contacted your customer service, but unfortunately, the response was delayed, and it took a considerable amount of time before a technician came to check the unit.

To make matters worse, the same issue occurred again just yesterday—the refrigerator malfunctioned once more. When I attempted to contact your customer service again, they were unhelpful and argumentative, showing a clear lack of professionalism and concern for customer satisfaction.

Additionally, I was forced to go to the store personally because your customer service was unreachable despite multiple attempts.

This experience has been highly inconvenient and disappointing. I am requesting an urgent resolution to this matter—either a replacement unit or a full refund, as this product has proven to be unreliable and your service support has not been up to standard.

I hope you take this complaint seriously and take immediate action. Otherwise, I will be left with no choice but to escalate this matter to the appropriate consumer protection authorities.

[Date of Purchase and Invoavailable]

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