La Tendo — Local services in Singapore

Complaint about poor customer service at La Tendo (small store)

I’ve tried to let it go, and I’ve spent hours processing what happened. But even after 6 hours, I still feel upset — not out of emotion, but because I truly cannot accept such rude behavior from the female staff member. Her actions were inappropriate and unprofessional, and no customer deserves to be treated that way.

I would like to file a complaint regarding the poor service I received at the small La Tendo store. The shop is run by two women, and the service was especially disappointing from the woman who wears glasses.

I am from overseas and have visited this store multiple times during my stay here. On my first visit, when I was paying, the woman with glasses spoke to me as if she didn’t want to serve me, with a rude tone and attitude. I let it go, trying to understand that sometimes people may behave unintentionally.

However, today is my last day here, and I visited the store twice. On my second visit, the moment I walked in, that same woman let out a loud sigh, clearly showing annoyance that my friend and I had entered. This action was very intentional, and I am certain I did not imagine it. My friend and I looked at each other and we both felt the same way. As a result, we decided to walk out of the store immediately.

Meanwhile, the staff member casually walked around, kicking her feet and playing with her phone, clearly not caring at all about us. I find this behavior unacceptable. I swear I have never had any conflict with anyone, and I am confident that I have never treated her in a way that would warrant such rude behavior in return.

My friend and I decided to go to the larger La Tendo store instead. There, we were served by two male staff members who were extremely polite and provided excellent service – a complete contrast to the woman at the smaller store. Her behavior made me feel as if I had come to ask for money instead of spending it.

After looking at other reviews, I noticed that many people have had similar experiences. I am genuinely surprised that she has been working there for so long despite treating customers so poorly. Even if she lacks empathy, at the very least she should have a sense of service. I don’t expect a smile – just don’t treat me like I’m a burden. I’m simply a customer trying to buy something I like, spending my own money in your store.

I came here because I read that it was the largest branch, but after this experience, I will never return, nor will I recommend it to anyone. If the management sees this, I hope you take serious note of this employee’s rude behavior. If she wants to act like that, she can do it somewhere else – not right in front...

Possibly one of the best place to look for Anime-related products. It is a large shop but has tight corners because it is jammed pack with anime products, and they also have popular Kujis.

Definitely deserve 6 out of 5 stars when it comes to range of offerings, as they also include sales of 2nd hand and many otherwise difficult to find anime products.

I took 1 star off because I would still advise you to do basic price research before you purchase. While I would say 90% of their catalog is reasonably priced (and they do have a membership programme that you should sign up for better pricing), there are some items that I have found to be significantly higher than other places, and on occasions twice as costly ($25 vs $13).

Will still frequent this place every time I am in Suntec and in need of...

Terrible service. It felt like the staff at the smaller store didn’t want to help at all. This was my first time buying from there. I tried purchasing the tickets one by one, thinking I had to pay before opening each one. When I got to the third ticket, the staff asked if it was really my final one—only then did I find out that I could open multiple tickets without paying first. (Provided nobody is behind q-ing)

But the most frustrating part: no one told me that becoming a member was free. I wouldn’t have minded if I only bought a few tickets, but I ended up purchasing 13, and I could’ve saved $10.40 with a free membership. I only found out after noticing the small print. Definitely...