Springfield Value Centre — Local services in KwaZulu-Natal

Dear Crocs,

I am disappointed with the service I received from the Springfield KZM branch. On November 8th, I called your head office to inquire about a specific sandal size to facilitate an exchange. The head office provided excellent assistance and directed me to confirm the stock with the Springfield KZM branch.

When I called the branch, a gentleman answered, and I inquired about the availability of a size 10 in the Sandal 2.0. He immediately responded that they did not have it. This was surprising, as the head office had confirmed that the store had eight pairs in stock. When I asked if he had checked, he admitted he hadn’t looked but insisted there were none. After I requested he speak with his manager, he finally confirmed that there were indeed eight pairs available.

This experience was disappointing, as it revealed a lack of professionalism and commitment to customer service. I have been a loyal Crocs customer, and this incident has left me feeling quite dissatisfied with the level of service at...

The Good:

Wide variety of stores, generally at good prices from what I've seen. Lots of clothing shops, a QualiSave (Pick n Pay), footwear, etc. The Levi's jeans shop had good deals from my personal experience.

The Bad:

They need more road signs. There are usually some reckless drivers around - getting into Value Centre and traversing to parking. This is not a reflection of the Centre itself per se, but rather, the poor driving around the area. That said, Value Centre could have possibly had wider, better demarcated travelling lanes, to ease traffic flow, and force it in one direction (faster for shoppers... unless they miss where they want to park).

The Interesting:

There is also a Dischem here, which is convenient, if you need medicine whilst doing shopping in the area - not just at Value Centre, but around one of the other shopping centres in Springfield.

Please always remain vigilant of crime when you are traveling and shopping.

Review given...

Typically American layout with many branded clothing stores like Nike, Addidas, Mr price, Kingsmead shoes , jam clothing etc . Also has Osman's has interesting reasonable items like a Chinese shop . ATMs and Pick n Pay grocers also available. Parking is free endless carguards , but double check you locked your vehicle as remote jammers are active busy periods. Toilets are adequate but could be neater and a bit bigger. Extremely busy on weekends as it is opposite Makro bottlenecks with traffic. If you have time on a weekday or sneak a day off you can shop at your leisure. Only one option with regards to eating houses there's only Wimpy , but across the road your can spoil yourself with Steers , Nando's, KFC,...