Kapadokya Kaya Balloons (Headquarters) — Local services in Urgup

I would like to say that from the 4 countries that I travelled to (Turkey, Santorini, South of France and London) during my 1 year anniversary trip this past August 2023 from Toronto, Canada, this was the absolute WORST company to work with. It was the biggest regret that my husband and I had when visiting Cappadocia, and during our entire vacation in Europe. Kaya Balloons should be ashamed.

I strongly advise anyone travelling from Canada or USA to AVOID Kapadokya Kaya Balloons.

Firstly, we booked the hot air balloon ride through our cave suite hotel - we assumed it would be a once-in-a-lifetime experience that would have every detail looked after. Unfortunately, that was far from it.

My husband and I were first to be picked up from our hotel at 4:30 am - we were on time, while all of the other tourists were picked up after and some were absolutely late, which shortened the amount of time on the hot air balloon flight.

When on board the bus to get to the hot air balloon area, they give you a juice box, croissant in a plastic bag, and a small pack of pretzel sticks. There is not hot beverage or full breakfast provided.

My husband and I were first in line to get into the hot air balloon basket. Instead, we were shoved to the side while they put other groups of tourists in. We were last to board the basket, and they separated us in the hot air balloon basket. There were 26 people all standing in one basket together. I wish I knew there would be this many - I do not recommend anyone take this trip with that many tourists.

I complained and said this was unfair - we were celebrating our 1 year wedding anniversary and wanted an enjoyable experience to enjoy the views together and take photos. Instead, they did not care and said the balloon needed to be balanced. The pilot did absolutely nothing to help resolve the situation to place us together. However, if they did their math correct, there was a large group of 6 elder women who could have easily gone into the 2 basket sections we were split into.

Instead, my husband and I were separated and forced to be away from one another to experience the balloons. My husband was placed with some wanna-be influencer who wouldn't stop taking pictures of herself, as well as asking others to take them for her. It was extremely frustrating.

We felt super discriminated against.

Considering we paid 300 Euros for this excursion it was pretty heartbreaking to have had this experience. They are only after your money.

We complained to our cave suite hotel manager, and he said he would make a call to the company, but I doubt that anything was done. We were not compensated for our experience in anyway. I wish I had refused to even get on, however they pressure you as you are the last couple to board.

To anyone reading this and considering this excursion with the company, I really advise you to think twice and book else where.

I honestly do not wish anyone to have this poor experience that we had. 1 month later and we still only remember this negative experience about our entire 3 week long vacation.

Whenever family or friends ask about our trip, unfortunately this is the experience that stands out as being so poor it leaves a bad feeling inside of your heart and mind.

I hope Kaya Balloons never treats their customers with such discrimination and poor...

After an impromptu trip to Cappadocia, we were lucky to get a last minute booking (day before) for our balloon ride with Kapadokya Kaya. Our hotel was able to get the booking albeit with a lot of difficulty because of the peak season.

We went in for the standard flight with 20 peeps on the ride. We got ample opportunity to click photos, enjoy the incredible views, all without being too cramped. And I feel that 1 hour was enough as the peak excitement wears off after the first 30 mins. So, people thinking of spending a bit extra on deluxe flights, please take that into consideration.

I must say say that most hot air balloons followed a similar route and elevation. There were some which went almost twice the height of our balloon and some which stayed below ours. On an average we were in the 200-500m elevation during the flight as were most other balloons.

Some advice for people: book the ride in advance, don’t leave it for the last minute in peak season try and fly on your first day in Cappadocia as ballon rides can get cancelled due to weather if you can’t book online, try and speak to your hotel...

I arranged my booking 2 days prior to departure. I was picked up at 4:15 AM and by 4:40 AM we arrived on site. There was a total of 20 people in the bucket. We were given a short safety training and then our balloon (TC-BTS) was one of the first to take off. The pilot, Ibrahim, was really entertaining. Unfortunately, the flight lasted only 45 minutes. Upon landing we were given generic certificates, presented with non-alcoholic champagne (basically soda in a fancy bottle) and offered to buy the flight video for another 20-30 EUR, quite a miserable attempt to squeeze extra money off people who already paid 200 EUR for the flight. Breakfast was a couple of pre-packaged snacks. Overall, the flight was good and 45 minutes were enough. I wish they offered hot tea/coffee and didn't try to upsell you with videos, but included them to...