I am writing to express my deep dissatisfaction with the service I have received from your Al Warqaa branch in Dubai, UAE. I recently purchased an RTX 5090 ROG Astral from this branch, and I am facing a serious issue with the product. Unfortunately, my attempts to get proper support have been met with unprofessional behavior.
Despite the fact that I am still well within the first 15 days from the purchase date, the staff at the branch are refusing both a replacement and a refund. To make matters worse, they have also refused to escalate the matter or connect me to a manager who could help resolve the issue.
This experience has been extremely frustrating and disappointing, especially given the premium nature of the product and the expectations I had from your brand.
My advice to everyone is to avoid dealing...
Read moreBest gaming shop out there!!
I recently bought a gaming PC from Gamer Zone in Al-Warqa City Mall, and I couldn't be happier with the experience. From the moment I walked in, the staff were incredibly friendly, helpful, and genuinely passionate about what they do. They answered all my questions, guided me through the options, and helped me find the perfect setup — all at a great deal!
The whole process was smooth and enjoyable, and you can really tell they care about their customers. If you're looking for top-quality products and excellent service, this is hands down the best gaming shop you can find. Highly...
Read moreIt is a chain of gaming stores in the united arab emirates they have several branches in dubai including gamer zone warqa city mall branch and gamer zone al barsha branc they sell a variety of video games consoles accessories and gaming pcs they also offer repair services for gaming consoles and pcs i went to warqa city mall branch to buy divoom times gate as i found the best price their comparing to competitors as well as staff were...
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