Very disappointing experience at the Customer Happiness Centre – Al Ghubaiba, Sharjah. My wife went for fingerprint capture for her Emirates ID, but was told the service is not available for females – which is not mentioned on the ICP website. The receptionist or security person (Not sure actual position), an Arabic national, was speaking only in Arabic and made no effort to communicate in English, leaving my wife confused and helpless.
Thankfully, someone from the counters noticed and stepped in to help. He kindly guided her to the Rahmania Customer Happiness Centre, where the service was available. Sincere thanks to him for his support – his professionalism stood out in an otherwise...
Read moreExceptional service from start to finish! The staff at the biometric center were extremely professional, polite, and efficient. The entire process was smooth, well-organized, and completed much faster than I expected.
The facility is clean, comfortable, and easy to locate, with clear instructions provided at every step. Special thanks to the team for their friendly approach and attention to detail — it truly made the experience stress-free. Highly recommended for anyone needing biometric...
Read moreThey asked me to buy pants because apparently shorts for men are not acceptable inside the office. Well, if that’s the case then they should make it clear before people show up for their appointments. It was not written anywhere on the form that you need to wear pants and not shorts. Of course, the security guards and receptionist have no manners to deal...
Read more