SEWA - Customer Service Center Industrial Area — Local services in Sharjah

To obtain a SEWA (Sharjah Electricity, Water, and Gas Authority) clearance letter after submitting a move-out request in Sharjah, follow these steps: 

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📝 Step-by-Step Guide to Obtain SEWA Clearance Certificate Submit a Move-Out Request Online Visit the SEWA eServices portal and select “Move Out” to initiate the account closure process. You’ll need to provide your SEWA account number, Emirates ID, move-out date, and IBAN for the security deposit refund. Upload Required Documents Prepare and upload the following: • Emirates ID • Proof of property ownership or tenancy • No Objection Certificate (NOC) from the landlord or relevant authority • Original deposit payment receipt • Clearance certificate from Sharjah Municipality (if applicable)    Await Final Meter Reading and Bill SEWA will dispatch a technician to record the final meter readings. Subsequently, a final bill will be generated. If the outstanding charges exceed your deposit, you’ll need to settle the difference. Receive Your Clearance Certificate Once all dues are cleared, SEWA will issue the clearance certificate electronically. It will be sent via SMS or made available for download through the SEWA portal.

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📌 Additional Information • Validity: The clearance certificate is valid for 15 days from the date of issuance.  • Fees: A standard disconnection fee of AED 100 applies. An additional AED 100 is charged for urgent requests.  • Processing Time: Typically, the process takes up to 3 working days. Urgent requests can be processed within 1...

In all honesty. I pay very little for water. The team at Al Rahmaniyah are amazing. Especially the locals, the manager, the Indians. I always look forward to going there because I get treated so well. However recently my pipes broke under and a 10,000 aed was up. My bill is usually 200aed. I was sent to Helwan to try and explain. I was asked to pay 50%. Your core value #3 says Passion for customer. Number 7 Integrity. Where is the integrity in charging me for a natural problem? The villa is 20 years old. Such problems are expected. The investigation was done. Where is the passion for the customer? I paid because my water was disconnected. Such an embarrassing situation. But I was so sad. I paid for water I did not use. No one could have known. It was underground. It wasn't until the surface was wet that we noticed. You may need to evaluate such cases. I will need to move to a newer house because I can't imagine if another pipe leaks and then another. And change the person at the head office reception. He sits like he is at home talks like I owe him a favor. I had to push him to show me the Main managers office on the right. The manager told me it the system. Nothing he can do. Anyway. I paid already. The normal bill is is affordable. The online service is amazing. But the text message link doesn't get you to the payment gateway. I pay directly from my account. Paperless, effortless. Thank you for...

There shouldn’t be any star for them,worst Customer service ever,pathetic customer service,delayed and incomplete response over the emails,the phone support doesn’t know anything,the number they’d shared were never answered,i’ve been to other service centers in Sharjah and they were fine..its more then months NOW and they have not refunded our DEPOSIT money,every thing was done on time,Municipality and sewa clearance,as per the guy sitting at the main reception where he was issuing the tokens ,asked me show the air-ticket,no air ticket,no token ,go submit it Online,he was not willing to even listen that i am relocating,request submitted online which includes all the required details and nothing happened YET ,When you need the new connection you can’t get it without deposit,you don’t pay the bill,you immediately start getting the notifications…and then when it comes to your money,they want you to act like a beggar,i have never experienced this ever before in Sharjah with SEWA. Very disappointed,i wish someone from the Management will read this and not only to resolve my issue but make the Managers or Directors aware of the problematic system. I am trying to raise the complaint to the highest level of Sharjah Authorities,hopefully i’ll get...