CS Suppliers — Local services in Belfast

I placed an order on a Saturday. I received an automated email which said - "We only dispatch Monday to Friday so if you place an order at the weekend we will dispatch on Monday." Fair enough. Based on that, I expected it to be dispatched on Monday. It was almost end of business hours on Monday but the tracking number did not work. I called them to check if it was dispatched. No one picked up the call for 4 times. A lady picked the call 5th time and she said, "We are busy today and hence your order will be dispatched tomorrow. We can only do so much in a day". (No apologies) When I quoted the email from them which says it will be dispatched on Monday if the order is placed on a weekend, she then said, "would you like a refund?" (No apologies for the delay) She later asked for my postcode and checked with someone and confirmed that my order was dispatched earlier on that day. Thanks for that. But did you really offer to refund me for an item that was already dispatched? Lol :D Poor customer service!!! I will not order from them again.

Edit: Yes, I received the item with in 48 hours. The product was in good condition. So I updated my review from 1/5 to 4/5. Had the lady spoken politely with me, this would have been a 5...

I have given it sometime since I received my delivery from CS as I wanted to reflect on the service supplied by CS, so to give them a fair review from my experience. On the day of order the Sales Rep was friendly and helpful and I was promised a delivery of 3-5 days from order, for both washing machine and Tall larder fridge. Six weeks later it finally was delivered. This was with a lot of stress and frustration. I was constantly having to chase them up for information, were I would be promised each time it would be in with them the next day and be let down. Three times I requested to speak to the owner, each time being refused because he was too busy, which was pathetic excuse. All he would offer through his sales reps a token £30 being taken off my very large bill. CS Supplies is a company that prides in quality customer service and care, I experienced none. They are unreliable, and the owner has no care for his customers. My wider family will not...

Ordered airfryer the 7th December and paid for it.I never heard from the company.when I placed the order it said 5 7 days. I sent emails never reply.I then sent messages through face book and had a automated reply saying it was on ordered no date given.I continued sending messages I didn't hear anything from this company. I found out they were expecting a delivery around the 16th January 2025.I then send another message finally they send a message asking what I wanted to do.I asked for a refund unto know I have not heard from these company. Think twice before you think about buying from this company. I would certainly not recommend then.They say they are one of the largest independent in...