KFC Belfast - Yorkgate — Restaurant in Town Parks

Went through the drive through on 09/09/24 at 9:30pm. The woman that was on the drive through has poor customer service. Answered the drive through by saying “give me a minute”- which was blunt and abrupt. When we ordered and went round to the window, she proceed to stand and talk to 4 other members of staff before giving us our food. She proceeded to open the window and stand with a scanner out. She didn’t say anything. We asked her what she wanted and figured out ourselves it was to scan the rewards app. Why, in a customer facing role, would this member of staff not say to the customer can I scan your rewards app instead of standing blanked face. When we said we didn’t know what you wanted because you didn’t say anything she then proceeded to pull faces. Got home and realised the chips went seasoned. Pure laziness. Complete and utter rubbish...

Bought a zinger meal at drive through around 9.15pm last night. Fries were cold and spilled in takeaway bag , fillet was cold and over cooked . The soft drink was fine. This meal was uneatable and had to be binned. I had nipped out of work on a short break and didn't have an opportunity to return meal to restaurant. I can honestly say I find it hard to accept that my server wasn't aware that this meal was cold and sitting way to long in holding area before serving. However he made the decision to serve it anyway. Low standards of quality are not acceptable from KFC considering the prices they charge and I won't be returning to this restaurant and would advise...

1 star is absolutely too much -I would rate this premises on minus if possible .Worst kfc in Belfast To be served u need to wait 30 mins and even then u will get your order mixed anyway .Till staff looks like there r working there as a punishment . Sunday night 18thMarch 2018 my wife went to get a takeaway ...when she get home I open my zinger burger ....I couldn't believe my eyes ...someone bitten good bit of my burger. kfc yorkate -it is a JOKE .Place should be closed down -i ended up driving there furious myself -get my money back for order and fuel. No apologies nothing.. Well done ....selling left overs to customers ...thats my and my familly last...