Dent Village Heritage Centre & Museum — Local services in Dent

TLDR- staff rude, food expensive and takes hours to arrive - there’s another coffee shop up the road.

Fawlty towers experience. Lovely spot - been here several times before but never again. Ordered a scone, a latte, a decaf coffee with oat milk (40p extra for the oat milk) and some gf toast (£4.70 for two pieces of toast). Waited 20 minutes for the scone (no jam) and the decaf coffee and then another 30 minutes for the toast to show up. So a 50 minute wait for what should have taken max 15. Asked about the latte and was told that we had swapped the latte for the decaf coffee (we hadn’t). Tried explaining that we’d ordered two separate coffees and there must have been a mix up and the woman said ‘well if you want it you’ll have to come and pay for it’, and I tried explaining we thought we’d already paid for it and she turned on her heel and walked back inside while I was in the middle of my sentence. Tables around us were shocked (one had left already without ordering anything at this point and another table had waited so long for food that they just left without eating anything as they couldn’t wait any longer). In the meantime for fifty minutes this other poor lass had been wandering in and out with plates of food saying ‘who ordered the (crumpets/sandwiches/cake)’, everyone said no and then she would take the food back inside, never to be seen again. It was like a game show nobody was winning. Went inside to confirm whether we had in fact paid for the second coffee and she hadn't taken the order properly. These things happen, no problem, easily fixable. But by this point we’d been waiting almost an hour watching this absolute circus and been spoken to so rudely we cut our losses and left. No apology, no acknowledgement that the whole experience had been a farce. Being the only place in town to get a coffee isn’t enough to rely on guaranteed customers anymore (another has opened up). Train and/or get some more staff and don’t treat your customers...

Don't bother! 4 of us went,2 couples,we ordered at the same time,2 coffee's and 2 scones,our 2 friends had almost finished theirs,before ours had even arrived, went inside to ask where ours were,after waiting 25 minutes, only to be told I'm sorry we have lost your order,totally inadequate, said they were busy,even tho I oy saw 2 tables with customer's. When ours eventually arrived, the scones were stale,only one had cream,the other didn't even come with jam! I'd hate to see that place when it actually is busy,they just can't cope,I mean how long does it take to put a cup under a coffee machine and place a scone on a plate! Can't quite get my head around that,such a shame as with the right staff,who can actually 'cope' with more than 3 tables. Very overpriced £16.45 for 2 coffee's and 2 scones. In hindsight I should of asked for our money back....

Up over Garsdale Head and down into Dent with its cobbled street, we arrived at Dent Village Heritage Centre. It was worth the journey!

Small museums are a delight wherever you go but we particularly liked this one as it gave us the history, trades, crafts and social events in the village of Dent, over the years. It's a rich history.

Added to this is a great model railway and a wool shop next door. There is also an excellent cafe with tables inside and out. Service was not bad given the number of people arriving. The couple who run the cafe made steady progress through the orders and when it came, it was really good.

Free parking for the Heritage Centre is over the road and clearly signposted.

It wasn't expensive to see the museum. £3.50 per adult, from memory and I thought it was great value. Thanks to...