Genting Casino Blackpool — Local services in England

The food was good (as usual) but the organisation of the place was so bad it was laughable. When you try to book for a meal here during the festive period you are informed they aren't doing the usual a la carte menu, and instead have a Xmas Menu and a Seasonal Menu. All fine so far. Then they send you these menus and ask for our order (several days before you dine), wanting all course choices AND payment in full before you even step through the door. When I asked why, the answer was ..."because it's Christmas". Fine. Odd, but fine, I thought. They must be very busy I thought! The day after I'd received the menus by email, sought all the party's food choices, phoned Genting for the second time, passed on the order and paid the bill, I received a voicemail from them asking if I could call them again and give them our order again as they'd "shredded it". Instead I emailed them the full order so they had it electronically and couldn't as easily dispose of it again. In that email I took the opportunity to request a booth and to ask if they could do cheese and biscuits for the diabetic diner in the party who hadn't ordered a sweet from the Xmas or Seasonal menu because, unlike the usual a la carte menu, they currently weren't offering any diabetic friendly alternative. I sent the email on Friday lunchtime for our booking on Sunday evening. I never heard back from them. When we arrived to dine they had our order in the restaurant but apparently had no knowledge of the email I'd sent two days earlier and we only managed to beg a cheese and biscuits out of the kitchen because another diner on a different table had pre-ordered some and so chef was magnanimously going to extend that kindness to us too. All of this may have made a bit more sense if the place was jam packed with diners and not the total of 12 people who are there during the entire evening. The food was good, the one waitress that was serving was good but the rest of the palaver almost made it not worth going when there are equally good food options not far away where you don't have to jump through hoops to eat! Sort yourselves out Genting management, you're organising a Xmas menu not the...

Went on the 23rd December was quite a pleasent evening watching and playing roulette also used the bar area too when playing roulette I asked someone playing what the value of a pink chip was so he showed it to me it's worth a 100 pounds I was then quickly and abruptly told to leave the chip alone by a snotty arrogant manager my reply was I'm sorry. and that was that on returning the next evening I was told by the polite lady receptionist that I'm suspended which I could not even think why. she didn't know so I asked to speak to the manager who again was very abrupt and said I told you twice. which never happened at all. I was asked to leave the premises which I did I spoke to 2 security on leaving and I said that's ridiculous to which their reply was they thought it very petty indeed so a dreadful arrogant unfriendly manager made this place a dreadful experience please beware people when attending this casino as if they suspend you for that then your not in a very friendly...

Called to check about booking a table for special anniversary meal but was informed there was no need to book so arrived at 740pm on sunday to be told there was a 30/40minute wait "as we did not book" ? Girl came back 30 mins later and said they would take our order and it would be a further 25 minutes as we did not order a starter ? .food was nothing special.plates and glasses sat on table for 20 minutes without any staff approaching to clear or ask if we needed more drinks.had enough asked for bill and left.shocking service .staff to busy chatting to each other.wont return .ruined what should have been a very...