The Gynn Pub and Restaurant — Restaurant in England

REPLY You had your chance to fix the issue on the night but weren’t interested, the manager is well aware of the issue as I spoke with them this is a nonsense reply!!!

We visited here last year on our holiday and enjoyed the food, so we were looking forward to returning. What a mistake we entered and were shouted at from the bar by an older male member of staff, stating that we must go to the family room or the restaurant as I am guessing we had a child with us, as no explanation was given, the way we were spoken to upon entry should have been a reason not to continue but we were hungry. The waiter was a lovely young lad polite and helpful a real asset to the business. I ordered a halloumi burger which was completely inedible, the Halloumi wasn’t cooked and the presentation was appalling a cold bun no salad or sauce. Upon collecting our plate’s the server asked was there an issue as the burger hadn’t been eaten my husband said it wasn’t cooked and she said that’s how we do it! Brilliant customer care! The ladies toilets were shocking missing seats, toilet roll missing and on the floor soaked in water. There was a leak and some cardboard boxes were flattened and in the floor causing strip hazard. The hand soap had been left with the lid off so the lady before us got it down here coat. I advised a member of staff about the toilets and they shrugged their shoulders. I have thought long and hard about leaving a negative review as I am a passionate supporter of pubs and the vital role they play in the community but seriously this pub is a disgrace. Due to the zero customer care, being shouted at upon entry, the raw halloumi, filthy toilets I feel I am totally justified. Our last visit was fantastic and we commented at the time to the manager / owner but this time you are seriously lacking. The gammon, nachos, prawns and garlic pizza bread were as expected and the portion sizes were decent as was the pricing. but only if the food...

Ordered food. Incorrect drinks looked horrifying definitely not drinkable they try saying it was the bottom of the keg for the Pepsi And when I got food the food was all wrong And different menu of from what I ordered. Looked like a cat was sick on a plate And it was left a week and a half before serving without lying when I said something about the order of the food to get it replaced they didn't want to replace it and then they spoke behind behind are backs really loud And made everyone feel uncomfortable just because they can't cook food properly and do what you order unfortunately, it's like talking to infants want qualified to run anything especially a daycare center not alone in the kitchen stuff was very rude and impolite unfortunately was expecting better service. I'm not a fussy eater but that was definitely in another level find probably in a zombie apocalypse in a cat food tin from the old quick save cheap tin range And then when we finally finished we asked for the bill and they overcharged us. When we asked about it they didn't want to know and said it was right because they tried charging us for replacing the drinks. What was garbage really could deal with New Management and correct training. Definitely not The rating I wanted to give them because I would give them ( 0 ) not one star because they don't deserve it very disappointed what a waste of money 😡😡😡😡😤 think I would rather go to Tesco's and get a microwave meal because that's least I know what's in it horse meat 🥓 anyway, hope people save that money and don't go here what a waste of time And we even got swore at by staff 😡😡😡😡 thanks for...

Lovely pub food! Went above and beyond for us! We had a family of 9 so it’s quite difficult to get everything spot on and also very hot and delicious all at the same time but everything was superb. We called before just in case we needed to book a table, they said it’s fine to just show up but they were thankful for letting them know a table of 9 would be showing up so they could get a table ready.

All food was spot on! We didn’t expect the hot dog to be a sausage in a bun which was a nice surprise, sadly we had a little one with us who doesn’t like sausage so we asked if there’s any way to change this to chicken nuggets, they were more than happy to change this with no extra charge which was lovely! The girl who served us seemed very young and a little nervous serving such a large table but she tried her hardest with each of us individually and she did very well to say the least!

They accidentally gave us an extra drink but the girl was very pleasant when taking this away and seemed to giggle a bit which made us very comfortable and at ease in this pub.

When we went to pay there was a woman who sorted out the bill for us and she made us feel very happy calling my partner “love” we really appreciated this!

Didn’t expect any more or any less from this...