B&Q Middlesbrough — Local services in Great Britain

Very poor customer service by B and Q. I was told if I ordered online and spent over £50 I would get free delivery by the store , went online and this was stated across the top of website. Tried to order and when at checkout it stated I had to spend £100 , rang customer services to be told it had to be over £250 or a £20 charge as they were heavy items ( each item is relatively light but quantity ordered would be heavy) . Customer services say nothing they can do I will have to speak to store , rang store and only a manager can speak to me about this and he will ring me back as not available , 1 hour later I ring them to be told he is on his lunch and will call when he has finished . I gave them one star because system won't allow me to give zero. In the past I have had good service from this company but very disappointed by this level of customer care

Since posting this review I have returned to the store and spoken to Phil who has restored my faith in the store , he could not have been more helpful and I would give him 5*+ for his customer service , it's nice to know people can resolve an issue...

went to to use the cutting service on a mdf sheet to be refused the service. He said I could cut 5 free cuts for you but I’m not allowed to pay .50p per cut afterwards because he could see I wanted the sheet cutting into wall panelling strips. It states that this is the service you provide on your website. And still provided for trade customers. But now it’s been stopped 3 weeks ago as it is too time consuming and harsh on the blade. isn’t that what you pay the extra money for per cut? State that customers are no longer allowed this cutting service. Make it make sense? so I’m allowed 5 free cuts and not allowed to pay for extra cuts? How does that make sense. The store wasn’t even busy and the staff member was breaking up some old wood. Hardly busy. So disappointed and i took my business else where and they did my cuts for free. As many as I wanted. Wont...

Visited yesterday for an online click and collect order. The website checks the stock levels for you, and if in stock its usually ready for you within an hour of ordering.

You recieve a text and email to tell you to collect.

The store is located on a retail park, so the car park and surrounding roads are quite busy. B&Q has plenty of parking though.

Once in, you need to go to a click and collect area and press a button for a member of staff to come and assist you.

My experience was very good, the young girl who helped me was very helpful and even offered to take my order to the car (I declined).

Whilst there I purchased some other items and used the click and collect tills (not easy with a big order in a trolley to navigate).

Overall a good experience and I would...