Rubberduck Bathrooms Ltd (Trade Counter & Showroom Middlesbrough) — Local services in Great Britain

Ordered £1000 worth of stock, to be told they've damaged it in the warehouse.. trying to blame another manufacturer instead of taking responsibility and then delaying the refund process.

2 bit company, that lies to you and then holds your money with a side of poor customer service over the phone

Avoid at all costs as they only want your money and dont care about the service they provide you

They then get funny in the comments on your honest review rather than actually help you as a customer, considering you took 30 days to get my money back and everytime I phoned up you came out with it's on the managers desk to be sorted. What a lame excuse of a business, so many better suppliers for these items than yourselves.

Completely rude and unwarranted argumentive over the phone, you messed up, then tried to blame another company, then reluctant to issue a refund. RED FLAG...

Not a good experience on a whole...ordered some tile backer boards..."CLEAR ON THE ORDER".... size required they sent the wrong size...I phoned the company to complain they said they would get in touch with abacus. This was 12/12/24... Yo be fair on that day the salesperson whose name that I dont remember was helpful, he did say we would put a request for next day delivery, which would have been on 14/11/24. I have received a tx message telling me the delivery is commig on 15/11/24. Not HAPPY had to tell workmen to leave. They telling me they cant fit me in for the next 3 weeks.I rang rubberduckbathrooms...totally unhelpful...very patronising salesperson. Trying to tell me they've done me a big favour by getting the boards replaced....your MISTAKE....so you have no choice but to replace..when i challenged him on his stupid idiotic remark....reply was "IT IS...

I made a large order with rubber duck for 3 bathrooms. I had multiple delivery issues, the first with missing items and then the promise they would be delivered in a couple of days. They were not. This then happened again!! Due to the delays I had to reorganise the plumber as the items were not here weeks after they should have been. I have then called the company to organise the return of one item outside of the return period (didn’t realise tap length was wrong for sink as plumber has only just come back to fit the bathrooms, due to their delivery/warehouse issues) and they won’t allow me to return as it’s out of policy. I spent close to £2,000 and very disappointed, although the products are nice you can buy the same from other websites who are more considerate of their customers. Some staff are helpful but full of empty promises, others...